I just tried again to update my Legacy 6.0 and had the 404 message given. All cookies and temp files had been deleted. As far as I'm concerned this is Legacy's problem, not mine. I've never had a problem updating before until now. Hope that they monitor this list to see how many of us are having problems. Beth Ann ----- Original Message ----- From: "Kim Milne" <rags@arach.net.au> To: <LEGACY-L@rootsweb.com> Sent: Wednesday, June 28, 2006 7:39 PM Subject: [LEGACY] Update problems > Although I didn't get the 404 message I had the page freeze up constantly > during the steps before actually getting to the "Download" button. Legacy > Support suggested that all Temporary Internet Files should be deleted > before attempting to get the update. Didn't make a difference in my case > but this may help if you're getting the 404 message. > > In Internet Explorer this involves going to "Tools/Internet Options" and > on the General tab looking in the middle of the dialogue box and clicking > on "Delete Files" in the Temporary Internet files section. In the > resulting box place a tick where it says "delete all offline content" and > then OK. > > Next you should press the "Delete Cookies" button in the same section and > then OK. Press OK again at the bottom of the box and then try to access > the Legacy pages again. > > The Users Group and Legacy Support both say they've had no problem getting > updates using either Mozilla or IE but too many people have reported this > 404 problem for it to be coincidence. I wonder if Millennia have changed > settings on their servers? > > Kim > > > > ==== LEGACY Mailing List ==== > To contact the list administrator, or to unsubscribe, or to view the > list archive, or for other list information, go to the web page at > http://lists.rootsweb.com/index/other/Software/LEGACY.html > > ============================== > Search Family and Local Histories for stories about your family and the > areas they lived. Over 85 million names added in the last 12 months. > Learn more: http://www.ancestry.com/s13966/rd.ashx > >

All of this about cookies and temporary Internet files and .exe files is just a Legacy smoke screen. You don't have to delete cookies and temp files. You don't have to delete .exe files or anything else. Those are things the customer service dolts are told to tell you and keep you screened out. In fact, you definitely shouldn't delete all cookies. You have too many important cookies to do that. What about online banking, etc. You don't want to delete those. A *404* message is "address *NOT FOUND*". Legacy has given you a bum URL. Get them to put the right URL in their update routine...if they have it...heh! heh! heh! -- Dan Cooley I just tried again to update my Legacy 6.0 and had the 404 message given. All cookies and temp files had been deleted. As far as I'm concerned this is Legacy's problem, not mine. I've never had a problem updating before until now. Hope that they monitor this list to see how many of us are having problems. > Beth Ann > ----- Original Message ----- From: "Kim Milne" <rags@arach.net.au> > To: <LEGACY-L@rootsweb.com> > Sent: Wednesday, June 28, 2006 7:39 PM > Subject: [LEGACY] Update problems > Although I didn't get the 404 message I had the page freeze up > constantly during the steps before actually getting to the "Download" > button. Legacy Support suggested that all Temporary Internet Files > should be deleted before attempting to get the update. Didn't make a > difference in my case but this may help if you're getting the 404 > message. >> In Internet Explorer this involves going to "Tools/Internet Options" >> and on the General tab looking in the middle of the dialogue box and >> clicking on "Delete Files" in the Temporary Internet files section. >> In the resulting box place a tick where it says "delete all offline >> content" and then OK. >> Next you should press the "Delete Cookies" button in the same section >> and then OK. Press OK again at the bottom of the box and then try to >> access the Legacy pages again. >> The Users Group and Legacy Support both say they've had no problem >> getting updates using either Mozilla or IE but too many people have >> reported this 404 problem for it to be coincidence. I wonder if >> Millennia have changed settings on their servers? >> Kim >> ==== LEGACY Mailing List ==== >> To contact the list administrator, or to unsubscribe, or to view the >> list archive, or for other list information, go to the web page at >> http://lists.rootsweb.com/index/other/Software/LEGACY.html >> >> ============================== >> Search Family and Local Histories for stories about your family and the >> areas they lived. Over 85 million names added in the last 12 months. >> Learn more: http://www.ancestry.com/s13966/rd.ashx