You could be right. I have been using PC-Cillin 2006 without problems but ever since I upgraded to PC-Cillin 2007 I have been getting files that it says are suspicious but I have no idea what they are and haven't been able to find out what they are or what they do so I have to either ignore all the messages or allow it to delete them. Is there anything I can do about this problem? Thanks Mike At 12:32 PM 29/12/2006, you wrote: >Mike, > >Do you have a spyware scanner that you've let remove files? If so, I'll bet >it's removed Windows system files that Legacy needs to run. > >Thanks for using Legacy. > >Sherry >Customer Support >Millennia Corporation >Support@LegacyFamilyTree.com >http://www.LegacyFamilyTree.com > >We are changing the world of genealogy! > >When replying to this message, please include all previous correspondence. >Thanks. > > > >-----Original Message----- >From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] On >Behalf Of MikeM >Sent: Thursday, December 28, 2006 5:07 PM >To: legacy@rootsweb.com >Subject: [LEGACY] Installing Legacy delux > >For a while after I updated to the latest version of Legacy Deluxe 6 it >worked ok but for about the last week nearly every time I click on the >Legacy desktop icon it starts to load then I get an error box asking if I >want to sent a report the error to Microsoft, then when I close the box >Legacy closes as well. If I reinstall Legacy it works ok until I try to open >it again. Is there a compatibility with Legacy 6 and Windows XP Pro? > >Thanks >Mike Monroe > > >------------------------------- >To unsubscribe from the list, please send an email to >LEGACY-request@rootsweb.com with the word 'unsubscribe' without the quotes >in the subject and the body of the message > > >------------------------------- >To unsubscribe from the list, please send an email to >LEGACY-request@rootsweb.com with the word 'unsubscribe' without the >quotes in the subject and the body of the message

Other than not using PC-Cillin..... or not allowing it to delete "suspicious" files.... Be very careful about what you let the program remove. Write to their support desk and tell them that their program is removing files necessary for a legitimate program to run and give them the URL for our website so they can download Legacy and check it out. Most likely the files being removed are cia*.* and/or actbar.ocx. Those seem to be associated with known spyware and rather than just removing the spyware exe, the anti-spyware programs are removing any Windows system files that they use also. I've been using AdAware and Spybot Search & Destroy, two freeware anti-spyware programs that are highly rated and haven't caused any problems at all for me. Thanks for using Legacy. Sherry Customer Support Millennia Corporation Support@LegacyFamilyTree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] On Behalf Of MikeM Sent: Thursday, December 28, 2006 7:11 PM To: legacy@rootsweb.com Subject: Re: [LEGACY] Installing Legacy delux You could be right. I have been using PC-Cillin 2006 without problems but ever since I upgraded to PC-Cillin 2007 I have been getting files that it says are suspicious but I have no idea what they are and haven't been able to find out what they are or what they do so I have to either ignore all the messages or allow it to delete them. Is there anything I can do about this problem? Thanks Mike At 12:32 PM 29/12/2006, you wrote: >Mike, > >Do you have a spyware scanner that you've let remove files? If so, >I'll bet it's removed Windows system files that Legacy needs to run. > >Thanks for using Legacy. > >Sherry >Customer Support >Millennia Corporation >Support@LegacyFamilyTree.com >http://www.LegacyFamilyTree.com > >We are changing the world of genealogy! > >When replying to this message, please include all previous correspondence. >Thanks. > > > >-----Original Message----- >From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] >On Behalf Of MikeM >Sent: Thursday, December 28, 2006 5:07 PM >To: legacy@rootsweb.com >Subject: [LEGACY] Installing Legacy delux > >For a while after I updated to the latest version of Legacy Deluxe 6 it >worked ok but for about the last week nearly every time I click on the >Legacy desktop icon it starts to load then I get an error box asking if >I want to sent a report the error to Microsoft, then when I close the >box Legacy closes as well. If I reinstall Legacy it works ok until I >try to open it again. Is there a compatibility with Legacy 6 and Windows XP Pro? > >Thanks >Mike Monroe

I have been using Adaware and Spybot without any problems. I thought I had switched off the spyware scan of PC-Cillin but parts of it seem to be still running. I have been depending on Windows Defender, as well as the above programs, for spyware, I thought it would probably be better at distinguishing files that are required, but as well as contacting Trend support I will check the settings and make sure all the spyware functions of PC-Cillin are disabled. At 01:29 PM 29/12/2006, you wrote: >Other than not using PC-Cillin..... or not allowing it to delete >"suspicious" files.... > >Be very careful about what you let the program remove. Write to their >support desk and tell them that their program is removing files necessary >for a legitimate program to run and give them the URL for our website so >they can download Legacy and check it out. > >Most likely the files being removed are cia*.* and/or actbar.ocx. Those >seem to be associated with known spyware and rather than just removing the >spyware exe, the anti-spyware programs are removing any Windows system files >that they use also. > >I've been using AdAware and Spybot Search & Destroy, two freeware >anti-spyware programs that are highly rated and haven't caused any problems >at all for me. > >Thanks for using Legacy. > >Sherry >Customer Support >Millennia Corporation >Support@LegacyFamilyTree.com >http://www.LegacyFamilyTree.com > >We are changing the world of genealogy! > >When replying to this message, please include all previous correspondence. >Thanks. > > >-----Original Message----- >From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] On >Behalf Of MikeM >Sent: Thursday, December 28, 2006 7:11 PM >To: legacy@rootsweb.com >Subject: Re: [LEGACY] Installing Legacy delux > >You could be right. I have been using PC-Cillin 2006 without problems but >ever since I upgraded to PC-Cillin 2007 I have been getting files that it >says are suspicious but I have no idea what they are and haven't been able >to find out what they are or what they do so I have to either ignore all the >messages or allow it to delete them. Is there anything I can do about this >problem? > >Thanks >Mike > > >At 12:32 PM 29/12/2006, you wrote: > >Mike, > > > >Do you have a spyware scanner that you've let remove files? If so, > >I'll bet it's removed Windows system files that Legacy needs to run. > > > >Thanks for using Legacy. > > > >Sherry > >Customer Support > >Millennia Corporation > >Support@LegacyFamilyTree.com > >http://www.LegacyFamilyTree.com > > > >We are changing the world of genealogy! > > > >When replying to this message, please include all previous correspondence. > >Thanks. > > > > > > > >-----Original Message----- > >From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] > >On Behalf Of MikeM > >Sent: Thursday, December 28, 2006 5:07 PM > >To: legacy@rootsweb.com > >Subject: [LEGACY] Installing Legacy delux > > > >For a while after I updated to the latest version of Legacy Deluxe 6 it > >worked ok but for about the last week nearly every time I click on the > >Legacy desktop icon it starts to load then I get an error box asking if > >I want to sent a report the error to Microsoft, then when I close the > >box Legacy closes as well. If I reinstall Legacy it works ok until I > >try to open it again. Is there a compatibility with Legacy 6 and Windows XP >Pro? > > > >Thanks > >Mike Monroe > > >------------------------------- >To unsubscribe from the list, please send an email to >LEGACY-request@rootsweb.com with the word 'unsubscribe' without the >quotes in the subject and the body of the message