On Thu, 18 Jan 2007 07:57:26 +0000, Don Montague <rootsweb.only@virgin.net> wrote: >I have a paid copy of top of the range Legacy. For the first time I >clicked on "create CD", and downloaded Passage Express. I then >created a CD of my large-ish family file (24,000+ people. > >I now find that every time I try to open Legacy I get a window with >the message : > >"Please wait while Windows configures Passage Express Legacy Free Edition" > >with one of two sub-texts: > >"Gathering required information" >or >"Time remaining * seconds" > >This cycles for a while and EVENTUALLY Legacy opens > >How can I get rid of this wretched, pointless window and its >maddening cycling, please? Sherry's reinstall suggestion would be a good "last resort". I would try a few other things first. 1> Try using Windows Explorer to go to C:\Program Files\Legacy and double-click on Legacy.exe. 2> If that didn't work... a> Close Legacy. b> Back up the *.usr files in C:\Program Files\Legacy. c> Delete the *.usr files in C:\Program Files\Legacy. d> Try starting Legacy. This should tell us if it's something in the .usr files that is causing the problem. Then we can ask the programmers to tell us the specific .usr file to delete. Good luck! -- Dennis Kowallek kowallek@iglou.com ******************