Definitely, you need to uninstall. I believe I mentioned that. When you uninstall Legacy, your Family Files are protected as the whole folder isn't removed. I honestly don't know what Passage Express does when you uninstall. If you have anything there you want to save, you might move it to another folder. Thanks for using Legacy. Sherry Customer Support Millennia Corporation Support@LegacyFamilyTree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] On Behalf Of Don Montague Sent: Friday, January 19, 2007 11:38 AM To: legacy@rootsweb.com Subject: Re: [LEGACY] Passage Express Problem At 19:26 19/01/2007, you wrote: >Don, > >I have no idea what's going on! > >Try uninstalling Legacy and Passage Express and then reinstalling them. >Make sure you have all other programs shut down and your anti-virus and >spyware scanner software disabled when you install Legacy. See if that >helps. In my Downloaded Programs folder I have the following two files: PassageExpressLegacyFree.exe, of 41,400 KB dated 14/1/2007, 14/57 and Legacy6Setup.exe, of 27,953 KB, dated 25/12/2006, 20.29 Before I try what you suggested, a couple of questions: a. do I need to un-install either program before re-installing?, and b. is there any danger of losing my data files while un-installing or re-installing? Cheers Don >Thanks for using Legacy. > >Sherry >Customer Support >Millennia Corporation >Support@LegacyFamilyTree.com >http://www.LegacyFamilyTree.com > >We are changing the world of genealogy! > >When replying to this message, please include all previous correspondence. >Thanks. > > >-----Original Message----- >From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] >On Behalf Of Don Montague >Sent: Friday, January 19, 2007 11:19 AM >To: legacy@rootsweb.com >Subject: Re: [LEGACY] Passage Express Problem > >Hello Sherry > >Thanks for yours in which you wrote: > >It almost sounds like you're opening Passage Express instead of Legacy. > >Right click on the Legacy shortcut on your desktop (I assume that's > >the one you're using to start Legacy?), look at Properties and then > >the >Shortcuts > >tab. It should show c:\Legacy\Legacy.exe. Let me know what you find. > >C:\Program Files\Legacy\Legacy.exe > >When Legacy 6.0 eventually opens, i.e. we stop cycling between those >two pesky screens, clicking on Help->About Legacy->General tells me >that I'm using Version 6.0.0.118, Build Date 7/12/2006, Customer Number >65-671-............... > >Passage Express can be opened at C:\Program Files\Passage >Express\Passage.exe, and is version 2.3.0.0. > >Can I have done something so cunningly unexpected and stoopid when I >first used Passage Express that Legacy 6.0 has somehow got corrupted? > >Hmmm > >Don