I had the same experience after downloading and installing Passage Express.. I finally uninstalled Passage express and Legacy works properly now. A. J. Rawls > Message: 1 > Date: Fri, 19 Jan 2007 09:59:27 -0800 > From: "Support" <Support@LegacyFamilyTree.com> > Subject: Re: [LEGACY] Passage Express Problem > To: <legacy@rootsweb.com> > Message-ID: <00f601c73bf3$910760a0$2f01a8c0@SherrySJ7UV5I6> > Content-Type: text/plain; charset="us-ascii" > > Don, > > It almost sounds like you're opening Passage Express instead of Legacy. > Right click on the Legacy shortcut on your desktop (I assume that's the > one > you're using to start Legacy?), look at Properties and then the Shortcuts > tab. It should show c:\Legacy\Legacy.exe. Let me know what you find. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > Support@LegacyFamilyTree.com > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > -----Original Message----- > From: legacy-bounces@rootsweb.com [mailto:legacy-bounces@rootsweb.com] On > Behalf Of Don Montague > Sent: Wednesday, January 17, 2007 11:57 PM > To: Legacy@rootsweb.com > Subject: [LEGACY] Passage Express Problem > > I have a paid copy of top of the range Legacy. For the first time I > clicked > on "create CD", and downloaded Passage Express. I then created a CD of my > large-ish family file (24,000+ people. > > I now find that every time I try to open Legacy I get a window with the > message : > > "Please wait while Windows configures Passage Express Legacy Free Edition" > > with one of two sub-texts: > > "Gathering required information" > or > "Time remaining * seconds" > > This cycles for a while and EVENTUALLY Legacy opens > > How can I get rid of this wretched, pointless window and its maddening > cycling, please? > > Don Montague