Although I didn't get the 404 message I had the page freeze up constantly during the steps before actually getting to the "Download" button. Legacy Support suggested that all Temporary Internet Files should be deleted before attempting to get the update. Didn't make a difference in my case but this may help if you're getting the 404 message. In Internet Explorer this involves going to "Tools/Internet Options" and on the General tab looking in the middle of the dialogue box and clicking on "Delete Files" in the Temporary Internet files section. In the resulting box place a tick where it says "delete all offline content" and then OK. Next you should press the "Delete Cookies" button in the same section and then OK. Press OK again at the bottom of the box and then try to access the Legacy pages again. The Users Group and Legacy Support both say they've had no problem getting updates using either Mozilla or IE but too many people have reported this 404 problem for it to be coincidence. I wonder if Millennia have changed settings on their servers? Kim

All of this about cookies and temporary Internet files and .exe files is just a Legacy smoke screen. You don't have to delete cookies and temp files. You don't have to delete .exe files or anything else. Those are things the customer service dolts are told to tell you and keep you screened out. In fact, you definitely shouldn't delete all cookies. You have too many important cookies to do that. What about online banking, etc. You don't want to delete those. A *404* message is "address *NOT FOUND*". Legacy has given you a bum URL. Get them to put the right URL in their update routine...if they have it...heh! heh! heh! -- Dan Cooley I just tried again to update my Legacy 6.0 and had the 404 message given. All cookies and temp files had been deleted. As far as I'm concerned this is Legacy's problem, not mine. I've never had a problem updating before until now. Hope that they monitor this list to see how many of us are having problems. > Beth Ann > ----- Original Message ----- From: "Kim Milne" <rags@arach.net.au> > To: <LEGACY-L@rootsweb.com> > Sent: Wednesday, June 28, 2006 7:39 PM > Subject: [LEGACY] Update problems > Although I didn't get the 404 message I had the page freeze up > constantly during the steps before actually getting to the "Download" > button. Legacy Support suggested that all Temporary Internet Files > should be deleted before attempting to get the update. Didn't make a > difference in my case but this may help if you're getting the 404 > message. >> In Internet Explorer this involves going to "Tools/Internet Options" >> and on the General tab looking in the middle of the dialogue box and >> clicking on "Delete Files" in the Temporary Internet files section. >> In the resulting box place a tick where it says "delete all offline >> content" and then OK. >> Next you should press the "Delete Cookies" button in the same section >> and then OK. Press OK again at the bottom of the box and then try to >> access the Legacy pages again. >> The Users Group and Legacy Support both say they've had no problem >> getting updates using either Mozilla or IE but too many people have >> reported this 404 problem for it to be coincidence. I wonder if >> Millennia have changed settings on their servers? >> Kim >> ==== LEGACY Mailing List ==== >> To contact the list administrator, or to unsubscribe, or to view the >> list archive, or for other list information, go to the web page at >> http://lists.rootsweb.com/index/other/Software/LEGACY.html >> >> ============================== >> Search Family and Local Histories for stories about your family and the >> areas they lived. Over 85 million names added in the last 12 months. >> Learn more: http://www.ancestry.com/s13966/rd.ashx

I just tried again to update my Legacy 6.0 and had the 404 message given. All cookies and temp files had been deleted. As far as I'm concerned this is Legacy's problem, not mine. I've never had a problem updating before until now. Hope that they monitor this list to see how many of us are having problems. Beth Ann ----- Original Message ----- From: "Kim Milne" <rags@arach.net.au> To: <LEGACY-L@rootsweb.com> Sent: Wednesday, June 28, 2006 7:39 PM Subject: [LEGACY] Update problems > Although I didn't get the 404 message I had the page freeze up constantly > during the steps before actually getting to the "Download" button. Legacy > Support suggested that all Temporary Internet Files should be deleted > before attempting to get the update. Didn't make a difference in my case > but this may help if you're getting the 404 message. > > In Internet Explorer this involves going to "Tools/Internet Options" and > on the General tab looking in the middle of the dialogue box and clicking > on "Delete Files" in the Temporary Internet files section. In the > resulting box place a tick where it says "delete all offline content" and > then OK. > > Next you should press the "Delete Cookies" button in the same section and > then OK. Press OK again at the bottom of the box and then try to access > the Legacy pages again. > > The Users Group and Legacy Support both say they've had no problem getting > updates using either Mozilla or IE but too many people have reported this > 404 problem for it to be coincidence. I wonder if Millennia have changed > settings on their servers? > > Kim > > > > ==== LEGACY Mailing List ==== > To contact the list administrator, or to unsubscribe, or to view the > list archive, or for other list information, go to the web page at > http://lists.rootsweb.com/index/other/Software/LEGACY.html > > ============================== > Search Family and Local Histories for stories about your family and the > areas they lived. Over 85 million names added in the last 12 months. > Learn more: http://www.ancestry.com/s13966/rd.ashx > >

Thank you Barbara for checking that out for all of us. Jan -----Original Message----- From: Barbara Zanzig [mailto:hertz@isomedia.com] Sent: Wednesday, June 28, 2006 6:25 PM To: LEGACY-L@rootsweb.com Subject: RE: [LEGACY] Updating Legacy 5 Deluxe problem I emailed Legacy Support and got the following reply. This applies to Legacy 6 Deluxe, but there may be a similar remedy for v5: ""We've recently changed our server and Ken's still trying to get the download to work right. In the meaning, please go to our website, select the Legacy menu item and then download. In Step 3 of the process, select "Download Full Setup". Thanks for using Legacy." Barbara Barbara Zanzig Kirkland, WA, USA hertz@isomedia.com http://www.isomedia.com/homes/hertz/ "Do what you can, with what you have, where you are. " --Theodore Roosevelt ¤º°`°º¤ø,¸¸,ø¤º°`°º¤ø,¸¸, ==== LEGACY Mailing List ==== To contact the list administrator, or to unsubscribe, or to view the list archive, or for other list information, go to the web page at http://lists.rootsweb.com/index/other/Software/LEGACY.html ============================== Census images 1901, 1891, 1881 and 1871, plus so much more. Ancestry.com's United Kingdom & Ireland Collection. Learn more: http://www.ancestry.com/s13968/rd.ashx

I emailed Legacy Support and got the following reply. This applies to Legacy 6 Deluxe, but there may be a similar remedy for v5: ""We've recently changed our server and Ken's still trying to get the download to work right. In the meaning, please go to our website, select the Legacy menu item and then download. In Step 3 of the process, select "Download Full Setup". Thanks for using Legacy." Barbara Barbara Zanzig Kirkland, WA, USA hertz@isomedia.com http://www.isomedia.com/homes/hertz/ "Do what you can, with what you have, where you are. " --Theodore Roosevelt ¤º°`°º¤ø,¸¸,ø¤º°`°º¤ø,¸¸,

I have Legacy 6.0 Deluxe and I am having the same problem with the updating to the latest build. This is also my first problem when updating. Any clues? Jan Buker -----Original Message----- From: Jane Austin [mailto:clanaustin@comcast.net] Sent: Wednesday, June 28, 2006 7:30 AM To: LEGACY-L@rootsweb.com Subject: Re: [LEGACY] Updating Legacy 5 Deluxe problem I get the same error. Looks like the build files are not where Legacy thinks they are (404 not found). historyresearch wrote: >I am having a problem updating my Legacy 5 Deluxe Build 20 Jan 2006 to the >final 22 May 2006 one. What I get when I try to install is "could not >communicate to the network server Error 3" "404 not found." > >I don't want to upgrade to Legacy 6 Deluxe but what is wrong. I have never >had problems updating before. > >Victoria > > >==== LEGACY Mailing List ==== >To contact the list administrator, or to unsubscribe, or to view the >list archive, or for other list information, go to the web page at >http://lists.rootsweb.com/index/other/Software/LEGACY.html > >============================== >Search Family and Local Histories for stories about your family and the >areas they lived. Over 85 million names added in the last 12 months. >Learn more: http://www.ancestry.com/s13966/rd.ashx > > > > ==== LEGACY Mailing List ==== To contact the list administrator, or to unsubscribe, or to view the list archive, or for other list information, go to the web page at http://lists.rootsweb.com/index/other/Software/LEGACY.html ============================== Find your ancestors in the Birth, Marriage and Death Records. New content added every business day. Learn more: http://www.ancestry.com/s13964/rd.ashx

I get the same error. Looks like the build files are not where Legacy thinks they are (404 not found). historyresearch wrote: >I am having a problem updating my Legacy 5 Deluxe Build 20 Jan 2006 to the >final 22 May 2006 one. What I get when I try to install is "could not >communicate to the network server Error 3" "404 not found." > >I don't want to upgrade to Legacy 6 Deluxe but what is wrong. I have never >had problems updating before. > >Victoria > > >==== LEGACY Mailing List ==== >To contact the list administrator, or to unsubscribe, or to view the >list archive, or for other list information, go to the web page at >http://lists.rootsweb.com/index/other/Software/LEGACY.html > >============================== >Search Family and Local Histories for stories about your family and the >areas they lived. Over 85 million names added in the last 12 months. >Learn more: http://www.ancestry.com/s13966/rd.ashx > > > >

I am having a problem updating my Legacy 5 Deluxe Build 20 Jan 2006 to the final 22 May 2006 one. What I get when I try to install is "could not communicate to the network server Error 3" "404 not found." I don't want to upgrade to Legacy 6 Deluxe but what is wrong. I have never had problems updating before. Victoria

Hi Dave! I did make a Family File back-up & all the Source Text disappeared on that as well. That's when I figured I had some kind of setting that is off someplace. Its only 1 day's worth of work but I would like to get things righted as I transfer my files to my laptop for an additional back-up, too. You taught me well about back-ups & I intend to keep them up sufficiently. If you have any other ideas they are welcome. Otherwise, its back to v. 4 deluxe that I have on CD & I'll just reenter this info.... no big thing. I'm growing a tad weary of v. 6 & v.4 always worked wonderfully for my needs as I don't need the multi-media or all the bells & whistles. Now off to my 6 year old grandson's baseball game. I need some time away from the computer & Legacy. :) Sheila ----- Original Message ----- From: "Dave Naylor" <dcnaylor@sympatico.ca> To: <LEGACY-L@rootsweb.com> Sent: Tuesday, June 27, 2006 6:45 PM Subject: Re: [LEGACY] Source text disappearing > On 27 Jun 2006 Sheila Chonko wrote: > >> I've just lost a day's worth of work when I did a GEDCOM. > > I doubt that you've really lost anything -- the text wouldn't have > disappeared. It should still be in your Legacy family file. > > Perhaps the problem is that you are making gedcoms for other than > Legacy. Do realize that gedcoms do not necessarily contain *all* the > information that's in your Legacy family file. Even a gedcom for > "Legacy" may omit a minute portion of your data. > >> I still have the original file but really would like to back up this >> via GEDCOM as well as when I do a Family File backup. > > If you want a gedcom backup then use the "Produce file for" Legacy > gedcom. This will contain more of your data than any other type of > gedcom. > > Folks who make gedcoms as backups and then restore from them are > likely to lose a few bits and pieces of their data. Gedcoms are to > be used to transfer data to other programs and no two programs store > data the same way so there is always a possibility of data loss. > > If you are using Legacy and want a reliable backup then use File > > Backup Family File to create a zipped backup that contains all your > data. Note that graphic images etc. that are linked in the Legacy > file are *not* contained in this (or any gedcom) backup. To back > these up you should use File > Backup Multimedia Files. > > Cheers, -- Dave N. > -- > David Naylor, Halton Hills, Ontario, Canada. > --- > > > ==== LEGACY Mailing List ==== > To contact the list administrator, or to unsubscribe, or to view the > list archive, or for other list information, go to the web page at > http://lists.rootsweb.com/index/other/Software/LEGACY.html > > ============================== > Jumpstart your genealogy with OneWorldTree. Search not only for > ancestors, but entire generations. Learn more: > http://www.ancestry.com/s13972/rd.ashx >

On 27 Jun 2006 Sheila Chonko wrote: > I've just lost a day's worth of work when I did a GEDCOM. I doubt that you've really lost anything -- the text wouldn't have disappeared. It should still be in your Legacy family file. Perhaps the problem is that you are making gedcoms for other than Legacy. Do realize that gedcoms do not necessarily contain *all* the information that's in your Legacy family file. Even a gedcom for "Legacy" may omit a minute portion of your data. > I still have the original file but really would like to back up this > via GEDCOM as well as when I do a Family File backup. If you want a gedcom backup then use the "Produce file for" Legacy gedcom. This will contain more of your data than any other type of gedcom. Folks who make gedcoms as backups and then restore from them are likely to lose a few bits and pieces of their data. Gedcoms are to be used to transfer data to other programs and no two programs store data the same way so there is always a possibility of data loss. If you are using Legacy and want a reliable backup then use File > Backup Family File to create a zipped backup that contains all your data. Note that graphic images etc. that are linked in the Legacy file are *not* contained in this (or any gedcom) backup. To back these up you should use File > Backup Multimedia Files. Cheers, -- Dave N. -- David Naylor, Halton Hills, Ontario, Canada. ---

I've just lost a day's worth of work when I did a GEDCOM. I was making source entires for census records & the text that I had entered totally disappeared. It holds onto Detail Information but not Detail Text when I do the GEDCOM. I still have the original file but really would like to back up this via GEDCOM as well as when I do a Family File backup. I'm thinking its just a setting but not about to tinker with the program yet again without some input. Any thoughts (hopefully *very* basic steps) would be appreciated. Sheila

I talked with tech support again. He had me delete all my individual files under the Legacy folder (and retain the other folders and their contents.) Then I downloaded the full Legacy software and it worked!! I did have to import my data file. Everything seems to be working Glenda Holmes

Just to let you all know that Legacy support contacted me and suggested that I download the full setup instead of the "install from the web" option and that worked perfectly. Jan Petty ----- Original Message ----- From: "Danny Lawrence" <danny.lawrence10@ntlworld.com> To: "'Jan Petty'" <janpetty@eftel.net.au>; <LEGACY-L@rootsweb.com> Sent: Monday, June 26, 2006 8:42 PM Subject: RE: Help downloading updates > I've now found I have the same problem. Surely someone from Millennia should > be posting advice for all of us affected rather than expect us to find our > own workaround. > Regards > Danny > > > -----Original Message----- > > From: Jan Petty [mailto:janpetty@eftel.net.au] > > Sent: 25 June 2006 09:23 > > To: LEGACY-L@rootsweb.com > > Subject: Help downloading updates > > > > Hi list > > I have been downloading updates of Legacy free, for years now > > without any trouble but the last couple of times I have tried > > I have had problems. This time I keep getting the following message. > > "Could not connect to the network server, error 3". Then, > > "404 not found". > > It doesn't happen when I download from other sites. > > I should say that I am not very computer savvy (or more > > appropriately, extremely unsavvy) but it seems to have been > > happening since I had my computer upgraded. Zone alarm is one > > of the things that my computer guy added. Could this be a problem. > > Any suggestions gladly received. > > Thanks > > Jan > > > > > > -- > > - -------------------------------------- > > I am using the free version of SPAMfighter for private users. > > It has removed 374 spam emails to date. > > Paying users do not have this message in their emails. > > Get the free SPAMfighter here: http://www.spamfighter.com/len > > > > ______________________________ > > > > -- > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.1.394 / Virus Database: 268.9.4/375 - Release Date: 25-06-2006 > > > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.394 / Virus Database: 268.9.4/375 - Release Date: 25/06/06 > > -- ---------------------------------------- I am using the free version of SPAMfighter for private users. It has removed 379 spam emails to date. Paying users do not have this message in their emails. Get the free SPAMfighter here: http://www.spamfighter.com/len

I was having the same problem as everyone else. One of the error messages suggested that I needed to remove any old .exe files. I checked in my Legacy file and found a file called Legacy.exe. I deleted that file and then I double clicked on the new Legacy6setup.exe file and it loaded and worked just fine. I then made a new shortcut for Legacy on my desktop. Hope this helps someone. Eloise --------------------------------- Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min.

Thanks Dave for your suggestion. I tried what you said but still to no avail. Support at Legacy has recommended that I download the full set up. I will give that a go and see what happens. Thanks again Jan --- Original Message ----- From: "Dave Naylor" <dcnaylor@sympatico.ca> To: <LEGACY-L@rootsweb.com> Sent: Sunday, June 25, 2006 11:54 PM Subject: Re: [LEGACY] Help downloading updates > On 25 Jun 2006 Jan Petty wrote: > > > I have been downloading updates of Legacy free, for years now without > > any trouble but the last couple of times I have tried I have had > > problems. I keep getting the following message. "Could not connect to > > the network server, error 3". Then, "404 not found". <snipped> Zone > > alarm is one of the things that my computer guy added. Could this be a > > problem. > > Yes, that sounds like it. > > You need to tell ZA to permit Legacy to access the internet. When > you attempt to update Legacy, ZA should be opening a window asking > you if it's OK to let it do so. You need to click "Remember this" > and "Allow". If ZA is not opening a window then it's because it's > previously been told "No". To change this you need to view the > "Programs" in ZA and change the permission setting from an X to a > checkmark by clicking on it. > > Good luck. > > Cheers, -- Dave N. > -- > David Naylor, Halton Hills, Ontario, Canada. > --- > > > ==== LEGACY Mailing List ==== > To contact the list administrator, or to unsubscribe, or to view the > list archive, or for other list information, go to the web page at > http://lists.rootsweb.com/index/other/Software/LEGACY.html > > ============================== > Search the US Census Collection. Over 140 million records added in the > last 12 months. Largest online collection in the world. Learn more: http://www.ancestry.com/s13965/rd.ashx > > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.394 / Virus Database: 268.9.4/375 - Release Date: 25/06/06 > > -- ---------------------------------------- I am using the free version of SPAMfighter for private users. It has removed 377 spam emails to date. Paying users do not have this message in their emails. Get the free SPAMfighter here: http://www.spamfighter.com/len

In a message dated 6/26/2006 11:52:31 AM Eastern Standard Time, GH250@aol.com writes: I too have been having problems downloading the update. After talking to tech support, I downloaded the full update, then tried downloading the full software program The Legacy users group is likely to be a good place to find out the solutions, there is I believe an archives. Eliz

Hello, I am having exactly the same problem updating my de luxe version of Legacy 5, and cannot, despite there being one. I have been trying to solve it since the 22nd May. Looks like I am also going to have to get my computer suppliers to look at it. At a cost of Lord Knows what! They also are unfamiliar with the software. I shall probably not bother and carry on without the updates, and if necessary replace completely with a different application. I have used Legacy since Legacy 4 and been quite happy with it, but now, we will see. Yes, Legacy really needs to look into this. Regards Victoria Turner ----- Original Message ----- From: "Nancy Beck" <naneki35@yahoo.com> To: <LEGACY-L@rootsweb.com> Sent: Monday, June 26, 2006 3:35 AM Subject: Downloading update > It's good to set permissions in ZA David but that's not her problem. It's > not Zone Alarm; Firewall or anti-virus program. Her computer can't find > "Legacy's New Server". The old server's cookie is in a "temp file" > somewhere on her hard drive that she needs to find, and delete so Legacy's > new server's cookies will work. She also needs to know what Legacy Server > cookies look like, so she can recognize it . I've been fighting that same > problem for the last two weeks. I was on the verge of junking Legacy/ > Clooz and any other software connected to it, I was pulling my hair out, > screaming at my poor husband. > > Legacy's Support could not help me , so I finally had to take my computer > to our computer repair Tech. Legacy Support didn't help him much either. > He finally found the problem on his own after four days of trying to work > with software he was totally unfamiliar with. My computer Tech's business > is called Eagle II, he lived up to the name. Finally after eight day's of > struggle, I finally got the updates. My husband deserves a medal, for what > he endured. Legacy needs a better way to help those of us who are not > tekkies. > > Nancy > > I have been downloading updates of Legacy free, for years now without >> any trouble but the last couple of times I have tried I have had >> problems. I keep getting the following message. "Could not connect to >> the network server, error 3". Then, "404 not found". <snipped> Zone >> alarm is one of the things that my computer guy added. Could this be a >> problem. > Yes, that sounds like it. > You need to tell ZA to permit Legacy to access the internet. When > you attempt to update Legacy, ZA should be opening a window asking > you if it's OK to let it do so. You need to click "Remember this" > and "Allow". If ZA is not opening a window then it's because it's > previously been told "No". To change this you need to view the > "Programs" in ZA and change the permission setting from an X to a > checkmark by clicking on it. > Good luck. > Cheers, -- Dave N. > -- > David Naylor, Halton Hills, Ontario, Canada. > > ______________________________

I too have been having problems downloading the update. After talking to tech support, I downloaded the full update, then tried downloading the full software program. Now I cannot open my Legacy at all! I am waiting for a call back from tech support. Frustrating!!!! I am wondering if somehow the Clooz 2.0 update had something to do with this. Has anyone else had this problem? Glenda Holmes Colorado

I've now found I have the same problem. Surely someone from Millennia should be posting advice for all of us affected rather than expect us to find our own workaround. Regards Danny > -----Original Message----- > From: Jan Petty [mailto:janpetty@eftel.net.au] > Sent: 25 June 2006 09:23 > To: LEGACY-L@rootsweb.com > Subject: Help downloading updates > > Hi list > I have been downloading updates of Legacy free, for years now > without any trouble but the last couple of times I have tried > I have had problems. This time I keep getting the following message. > "Could not connect to the network server, error 3". Then, > "404 not found". > It doesn't happen when I download from other sites. > I should say that I am not very computer savvy (or more > appropriately, extremely unsavvy) but it seems to have been > happening since I had my computer upgraded. Zone alarm is one > of the things that my computer guy added. Could this be a problem. > Any suggestions gladly received. > Thanks > Jan > > > -- > - -------------------------------------- > I am using the free version of SPAMfighter for private users. > It has removed 374 spam emails to date. > Paying users do not have this message in their emails. > Get the free SPAMfighter here: http://www.spamfighter.com/len > > ______________________________ > -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.9.4/375 - Release Date: 25-06-2006

It's good to set permissions in ZA David but that's not her problem. It's not Zone Alarm; Firewall or anti-virus program. Her computer can't find "Legacy's New Server". The old server's cookie is in a "temp file" somewhere on her hard drive that she needs to find, and delete so Legacy's new server's cookies will work. She also needs to know what Legacy Server cookies look like, so she can recognize it . I've been fighting that same problem for the last two weeks. I was on the verge of junking Legacy/ Clooz and any other software connected to it, I was pulling my hair out, screaming at my poor husband. Legacy's Support could not help me , so I finally had to take my computer to our computer repair Tech. Legacy Support didn't help him much either. He finally found the problem on his own after four days of trying to work with software he was totally unfamiliar with. My computer Tech's business is called Eagle II, he lived up to the name. Finally after eight day's of struggle, I finally got the updates. My husband deserves a medal, for what he endured. Legacy needs a better way to help those of us who are not tekkies. Nancy I have been downloading updates of Legacy free, for years now without > any trouble but the last couple of times I have tried I have had > problems. I keep getting the following message. "Could not connect to > the network server, error 3". Then, "404 not found". <snipped> Zone > alarm is one of the things that my computer guy added. Could this be a > problem. Yes, that sounds like it. You need to tell ZA to permit Legacy to access the internet. When you attempt to update Legacy, ZA should be opening a window asking you if it's OK to let it do so. You need to click "Remember this" and "Allow". If ZA is not opening a window then it's because it's previously been told "No". To change this you need to view the "Programs" in ZA and change the permission setting from an X to a checkmark by clicking on it. Good luck. Cheers, -- Dave N. -- David Naylor, Halton Hills, Ontario, Canada.