Thanks, David. I will try this. I am so frustrated. I couldn't even find the Help documents in the "Help Center" on Family Tree. Sigh. Where is it? Surprise where they stored it :-) Michele In a message dated 5/16/2013 10:25:56 P.M. Pacific Daylight Time, dsam52@sampubco.com writes: this person is going at it very wrong. Do what I do. Read this https://help.familysearch.org/publishing/584/106612_f.SAL_Public.html follow #3 and 4 real carefully. go to nFS, to the combined record Make specific lists of specific individual PIDs belonging to specific person. Follow the KB 106612. It's detailed. They can not get back to you, they have to send to the special team to separate them, no questions asked. David On 5/16/2013 10:16 PM, JCBrooks@aol.com wrote: > Can someone out there console me? > > William McCord had a 200 page book written about him and his descendants. > While he died intestate and was before census records, he was a Kentucky > pioneer. Land and other records make the connections. The book used > meticulous research and I contributed to it with many other fine researchers. > I did his temple work 30 years ago. I cannot get a PID because they didn't > have them back then and someone combined his with a person born 100 years > before he was. The whole thing is such a mess. > > > And this is the answer I get? > > I tried to delete wrong relationships without luck. This the ongoing pain > of FamilyTree. > > I am guilty until proven innocent...someone else can mess this up without > proof, but I have to send documentation? Really? > > > Michele > > > Dear Sister Brooks, > Thank you for contacting FamilySearch regarding John MacCord 1680 and > William McCord, 1760 being combined. > > We reviewed your records in new.FamilySearch first and found John MacCord, > 1680,PID: 9WH4-HB6 combined with William McCord, 1760. > There are 98 combined records and only #1, and #41, are for John McCord, > the rest are for William McCord. > > This same information has carried through to Family Tree, in small family > groups, and is more obvious. > > Thank you for the offer of Family Group sheets, they would need to have > documented evidence to support them > > It would be helpful if you listed William McCord, his PID, and his three > wives names and their PID’s , plus the children for each wife, separate. > > Also, who William McCord’s correct parents are. > > With this information we will review your records further. > Please reply directly to this email by using your email reply function > instead of creating a new email to ensure your email comes directly back to > us. We will try to assist you further. > > > > Sincerely, > > FamilySearch > Patron and Partner Services > support@familysearch.org > > > Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM > ------------------------------- > To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM ------------------------------- To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I gave you direct link. It is below. Save that link! And as for Help Documents, convulted way to get there.... step OUT of Family Tree into Search portion (where the records are) click "Get Help" scroll to Help Center Go to Product Support box see "Type and press "Enter" box Type 106612 and enter Any search on any item can be searched there. David Samuelsen On 5/16/2013 11:30 PM, JCBrooks@aol.com wrote: > Thanks, David. I will try this. > > I am so frustrated. I couldn't even find the Help documents in the "Help > Center" on Family Tree. Sigh. Where is it? Surprise where they stored it > :-) > > Michele > > > In a message dated 5/16/2013 10:25:56 P.M. Pacific Daylight Time, > dsam52@sampubco.com writes: > > this person is going at it very wrong. > > Do what I do. > > Read this > https://help.familysearch.org/publishing/584/106612_f.SAL_Public.html > > follow #3 and 4 real carefully. > go to nFS, to the combined record > > Make specific lists of specific individual PIDs belonging to specific > person. > > Follow the KB 106612. It's detailed. They can not get back to you, they > have to send to the special team to separate them, no questions asked. > > David