in this case, it won't help because Support is swamped as it is now. type 106612 and follow the specific instructions. I already referred quite a number of cases based on 106612 instructions and I have yet to get a pest message asking for documentation. The earliest cases I referred, got all separated and straight. David Samuelsen On 5/23/2013 9:12 AM, Ann Amadori wrote: > You will need to write to FamilySearch support and give them the ID > numbers you see in the combined records on new.familysearch.org that > need to be separated out so the temple ordinances can be restored. > > See the following Document in the Help Center - I wish they would put > the Document Numbers back! > > Ann A. > > A record has information for more than one person > <https://familysearch.org/ask/productSupport> > posted:16 Mar 2013 > > * There are many names in one record that need to be separated. > * An incorrectly combined record contains the details and > relationships of more than one person. > * One record contains several different people. > * > My ancestor is mixed up with other people. > * > Separate or unmerge. > > Most changes can now be made in *Family Tree > <https://familysearch.org/tree>. However, if in your relative's > combined record found innew FamilySearch > <https://new.familysearch.org/>, you can determine that there are 2 > or more individuals represented, follow the steps below to detail > and report the problem. > > 1. Find your relative in new FamilySearch > 2. Record the*Person identifier*number of the person. > 3. From the*Summary*tab for your relative, click*Combined > records*(found at the bottom of the page) > /*Note:*Each column on the Combined records screen represents a > single record that was combined to create this person. Toward > the bottom of the column you will find the*Person > identifier*number of that record. These numbers will help you > identify to us which records you want us to review./ > 4. Record the*Person Identifier*numbers of each column that does > NOT represent your relative and explain why. (In some cases it > may be easier to tell us which columns DO represent your relative) > 5. Provide your name, birthdate, Contact name, and Helper access > number. (See instruction below to find your Contact name and > Helper access number) > 6. Send an e-mail tosupport@familysearch.org > <mailto:support@familysearch.org>detailing the problem from the > information you have recorded and, if possible, include (attach) > a family group sheet showing the correct family structure. eg. > Your relative, their spouse, children and parents. In the > subject of your e-mail include a statement like "Record xxxx-xxx > has information for more than one person", replacing xxxx-xxx > with the identifier you recorded in step 2. > > ------------------------------------------------------------------------ > *_Finding your Contact name or Helper access number:_* > From the*Home*page of the new FamilySearch: > > 1. Click*Update My Profile and Preferences*. > 2. Enter your password. > 3. Scroll down to the bottom of the Profile window to view your > Contact name and Helper access number. > > On 5/23/2013 11:05 AM, Steve Kelsey wrote: >> My sealing problem is somewhat complicated. It starts with a man named Hans >> Egede Glahn >> of which I know there are at least 4. Most of the temple work for his >> children were done early on >> and some by extraction as well(where children were sealed to their parents >> as well). Then in nfs >> someone combined him with his grandfather of the same name which made the >> children appear in >> a family showing the parents as correct and the parents as the grandfather >> with their mother.. There >> were also various duplicates of the children and parents as well in the >> system. >> I combined firstly the father, then the mother, and then the children >> duplicates as well as duplicate >> children's spouses. I then had to delete the relationship between the >> children and their grandparent >> so that only the relationship between their parents existed. Also deleted >> the relationship between the >> grandfather and their mother after the children were all gone. Then I >> checked the temple work and all >> of the children showed that they needed sealing to their parents, however, I >> am sure all of these >> were done and properly. NOW, the sealing to parents for every child shows >> that sealing to parents >> needs to be done. On every childn it now shows 2 sealings to parents with >> exactly the same names; >> however, the father might actually be the grandfather of the same name and >> might not. It will take >> a lot o research now to determine whether the sealings of each child were to >> the father and mother or >> to the grandfather(with the same name) and the mother(improperly connected >> to the grandfather). >> Do you think the sealings need to be done again? How can one tell which >> Hans Egede Glahn the >> children were sealed to originally anyway? I think the sealings are just >> fine and do not need doing >> again. I suspect they will tell me they all need to be done again. >> >> Steve Kelsey >> >> ----- Original Message ----- >> From: "W David Samuelsen" <dsam52@sampubco.com> >> To: <lds-ward-consultant@rootsweb.com> >> Sent: Wednesday, May 22, 2013 4:31 PM >> Subject: Re: [LDS-WC] sealings problem >> >> >>> Hidden sealings are what they are! I have same problem. Getting the >>> special team to remove the incorrect ones is difficult and they are >>> doing it absurd method - keeping them in. >>> >>> David Samuelsen >>> >>> On 5/22/2013 10:35 AM, Steve Kelsey wrote: >>>> I am having a serious problem with sealing duplication. I contact them >>>> this a.m. After combining and getting a family together (some of the >>>> parents have had as many as 9 duplicates and then getting the children >>>> duplicates all handled, then ready to do the ordinances. It then shows >>>> that ALL of the children need to be sealed to parents when going to do >>>> ordinances. When checking the children indvidually on their ordinances >>>> it shows the sealing to parents is done but there is a duplicate set of >>>> the same named parents and the sealing shows not done. Only one set of >>>> parents shows up and there are no duplicates for either parent but the >>>> sealing shows 2 one done and one not done. When going to the pedigree >>>> to do the temple work it then causes duplicate sealings to occur. I know >>>> this has happened over at least the last week. >>>> Has anyone else noticed this severe problem? >>>> >>>> Steve Kelsey >>>> >>>> Please send the one word message SUBSCRIBE or UNSUBSCRIBE to >>>> LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM >>>> ------------------------------- >>>> To unsubscribe from the list, please send an email to >>>> LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' >>>> without the quotes in the subject and the body of the message >>>> >>> Please send the one word message SUBSCRIBE or UNSUBSCRIBE to >>> LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM >>> ------------------------------- >>> To unsubscribe from the list, please send an email to >>> LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' >>> without the quotes in the subject and the body of the message >>> >> >> Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM >> ------------------------------- >> To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >> > > > Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM > ------------------------------- > To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >