I think that to make changes that FamilySearch has come up with a "form" sort of reply. It is not perfect but it works for the most part. Because some research has been done poorly with little actual documentation, I believe that they need to ask for whatever you can provide before they make the changes. I really want nFS to become something that will be acceptable to Heavenly Father. There is so much to do and also perfecting of the Saints in cooperation of working together with the Spirit. I had a situation similar to this and was able to come up with the data, though I am not sure exactly how. I believe there was help from the other side showing me where the records were. I was amazed I could find them. It was a change that I made helping a member who had done the work poorly and another relative who was not checking sources before reserving work. I managed to keep unnecessary and incorrect ordinances from being done by the process which would have not happened before nFS. There are programs that will convert into jpgs and this is where Family History Consultants can be available to help others in their Wards. JPGs work well for almost all operating systems and have less problems with associated with possible virus so it makes sense to me that they are preferring that format. Nancy Scott