I have a member that did his fathers temple ordainces in 1991. He recently went to the FHC to put his mom through temple ready (yes, we are not on nfs as yet) so he can get her work done and get the parents sealed as well as have dad sealed to his parents. The problem is that the member was told that his deceased father shows in temple ready only 84 percent accurate as the right person and therefore at this point can not be sealed to his deceased wife or deceased parents. Unfortunately the son (the member) doesn't have in his possession that he can locate the proof that he did all the ordainces for his dad. So the question is , as the ward consultant, what and how do I direct this brother ? Do I call family history support with the complete information and see if they see something else or ask them to plug in the full & correct information. At this point the family is left "hanging" so to speak. Thanks in advance for some good answers from all of you experts. Jackie