Sebastian, I checked and you still have her reserved and she is available to print in your Printed cards list https://familysearch.org/temple/printed The new version of Family Tree has separated the temple list into four categories. If you click on Temple, after signing in, you will see four categories: Reserved (for those ordinances reserved but not yet printed or reassigned) Shared (for the ordinances that have been reassigned to the temple) Printed (for those that have already had a Family Ordinance Request printed) and Opportunities (scans the first four generations and down one generation looking for any ancestors that are ready.) The I E and SP were assigned to the temple system in 2007 though, and so are likely lost in the system, as pre-2009 had trouble. You may want to create a case for support to have that issue resolved. She should be showing up on your Shared list, but she is not. There is a known issue with the new release, but also a pre-2009 issue from new.familysearch.org so you may be experiencing one or both. Shanna -----Original Message----- From: lds-ward-consultant-bounces@rootsweb.com [mailto:lds-ward-consultant-bounces@rootsweb.com] On Behalf Of Sebastian Buck Sent: Friday, April 19, 2013 11:57 AM To: lds-ward-consultant@rootsweb.com Subject: [LDS-WC] Cannot reserve a name for ordinances Hi, I've got a Problem with one person in FT: LZ88-LXC It's Anna Rosa Frieda Born. Baptism and Confirmation has already been done in 2008. I have a spouse sealing card printed for her and her husband. The ordinance list in FT showed that initiatories and endowments had already been reserved by me. Since I couldn't find the card anymore I looked up the ordinance list again in order to reprint the card. However the list had a little triangle in front of her name informing me that a reprint would not be possible because there was some problem with her name. I was confused and released her name to the temple system for initiatories and endowment. I wanted to re-reserve her name. But I'm not able to do so. Her name doesn't come up anymore in the ordinance list and I have no idea how I can reserve ordinances for her again. Can you help me? Thanks so much. Sebastian Buck Esslingen ward, Stuttgart Germany stake Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM ------------------------------- To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message