Steve, Thanks for passing that on. I found that someone had given a person in my line parents that did not belong to him. I contacted the person and sent some documentation regarding the true parents. He promptly responded and said he would "unreserve" his entries. I explained that "unreserving" them would result in the incorrect parents still being attached to the line and asked if he would unlink the incorrect parents. He sent me his name and password and asked me to do it. I was a little surprised, but probably he is not familiar with Family Tree and neither am I. I have dragged my feet working with it, hoping the program would become more stable. Now I need to go in and unlink these "parents" from the family line, so your instructions came at a good time even though they don't specifically address unlinking an individual. I hope one can do that. Thanks for sending them and wish me luck. Gay ----- Original Message ----- From: Steve Kelsey To: lds-ward-consultant@rootsweb.com Sent: Tuesday, June 11, 2013 4:35 PM Subject: [LDS-WC] Fw: Separating or Combining Individuals in Family Tree Comments please. Steve Kelsey ----- Original Message ----- From: <Support@FamilySearch.org> To: <undisclosed-recipients:> Sent: Tuesday, June 11, 2013 1:06 PM Subject: Separating or Combining Individuals in Family Tree > Dear FamilySearch Patron: > > Thank you for contacting FamilySearch. We appreciate your diligence in > maintaining accurate family history records. You have asked us to correct > information in new FamilySearch or Family Tree. Often, correcting > information in new FamilySearch or Family Tree involves combining or > separating records in new FamilySearch. Currently, combining and > separating records in new FamilySearch causes the records in Family Tree > to reset to what is in new FamilySearch. This has the potential to reverse > any changes made to the records in Family Tree. In order to preserve the > work that you and other patrons have done in Family Tree, we are no longer > separating or combining records in new FamilySearch. > When you find incorrect information in Family Tree, (including multiple > individuals in one record), do one or more of the following: > 1. Correct the incorrect information in Family Tree, including all > genealogical and relationship data. If you need to view the details of the > record, go to new.FamilySearch.org, and display the combined record. > 2. In Family Tree, check the possible duplicates, and merge duplicate > persons. > 3. Indicate persons who are not a match to prevent the records from being > merged incorrectly in the future. > 4. Create a new record for the individual(s) whose information did not > come across from new FamilySearch, linking the new record(s) to the > correct family. > Family Tree is continuously being improved to allow patrons to > independently resolve data inaccuracies and issues in their family > pedigree, part of this improvement is better tools to help us assist > patrons in resolving data challenges they are not able to address > themselves. We are currently waiting for the tools in Family Tree to be > fully developed in order to assist you. We ask for your patience as we > wait for these to be completed and available to our team. We wish you > success in your family history endeavors. > > Sincerely, > FamilySearch > Support@FamilySearch.org > 866-406-1830 > Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM ------------------------------- To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message