Comments please. Steve Kelsey ----- Original Message ----- From: <Support@FamilySearch.org> To: <undisclosed-recipients:> Sent: Tuesday, June 11, 2013 1:06 PM Subject: Separating or Combining Individuals in Family Tree > Dear FamilySearch Patron: > > Thank you for contacting FamilySearch. We appreciate your diligence in > maintaining accurate family history records. You have asked us to correct > information in new FamilySearch or Family Tree. Often, correcting > information in new FamilySearch or Family Tree involves combining or > separating records in new FamilySearch. Currently, combining and > separating records in new FamilySearch causes the records in Family Tree > to reset to what is in new FamilySearch. This has the potential to reverse > any changes made to the records in Family Tree. In order to preserve the > work that you and other patrons have done in Family Tree, we are no longer > separating or combining records in new FamilySearch. > When you find incorrect information in Family Tree, (including multiple > individuals in one record), do one or more of the following: > 1. Correct the incorrect information in Family Tree, including all > genealogical and relationship data. If you need to view the details of the > record, go to new.FamilySearch.org, and display the combined record. > 2. In Family Tree, check the possible duplicates, and merge duplicate > persons. > 3. Indicate persons who are not a match to prevent the records from being > merged incorrectly in the future. > 4. Create a new record for the individual(s) whose information did not > come across from new FamilySearch, linking the new record(s) to the > correct family. > Family Tree is continuously being improved to allow patrons to > independently resolve data inaccuracies and issues in their family > pedigree, part of this improvement is better tools to help us assist > patrons in resolving data challenges they are not able to address > themselves. We are currently waiting for the tools in Family Tree to be > fully developed in order to assist you. We ask for your patience as we > wait for these to be completed and available to our team. We wish you > success in your family history endeavors. > > Sincerely, > FamilySearch > Support@FamilySearch.org > 866-406-1830 >