it's a canned reply. I got one too and it does not make any sense at all, a direct contradiction of 106612 Bottom line, this message is giving wrong impression - ok to combine same names with similiar birthdates, etc but actually different persons. David On 6/11/2013 5:35 PM, Steve Kelsey wrote: > Comments please. > Steve Kelsey > > ----- Original Message ----- > From: <Support@FamilySearch.org> > To: <undisclosed-recipients:> > Sent: Tuesday, June 11, 2013 1:06 PM > Subject: Separating or Combining Individuals in Family Tree > > >> Dear FamilySearch Patron: >> >> Thank you for contacting FamilySearch. We appreciate your diligence in >> maintaining accurate family history records. You have asked us to correct >> information in new FamilySearch or Family Tree. Often, correcting >> information in new FamilySearch or Family Tree involves combining or >> separating records in new FamilySearch. Currently, combining and >> separating records in new FamilySearch causes the records in Family Tree >> to reset to what is in new FamilySearch. This has the potential to reverse >> any changes made to the records in Family Tree. In order to preserve the >> work that you and other patrons have done in Family Tree, we are no longer >> separating or combining records in new FamilySearch. >> When you find incorrect information in Family Tree, (including multiple >> individuals in one record), do one or more of the following: >> 1. Correct the incorrect information in Family Tree, including all >> genealogical and relationship data. If you need to view the details of the >> record, go to new.FamilySearch.org, and display the combined record. >> 2. In Family Tree, check the possible duplicates, and merge duplicate >> persons. >> 3. Indicate persons who are not a match to prevent the records from being >> merged incorrectly in the future. >> 4. Create a new record for the individual(s) whose information did not >> come across from new FamilySearch, linking the new record(s) to the >> correct family. >> Family Tree is continuously being improved to allow patrons to >> independently resolve data inaccuracies and issues in their family >> pedigree, part of this improvement is better tools to help us assist >> patrons in resolving data challenges they are not able to address >> themselves. We are currently waiting for the tools in Family Tree to be >> fully developed in order to assist you. We ask for your patience as we >> wait for these to be completed and available to our team. We wish you >> success in your family history endeavors. >> >> Sincerely, >> FamilySearch >> Support@FamilySearch.org >> 866-406-1830 >> > > > Please send the one word message SUBSCRIBE or UNSUBSCRIBE to LDS-WARD-CONSULTANT-L-REQUEST@ROOTSWEB.COM > ------------------------------- > To unsubscribe from the list, please send an email to LDS-WARD-CONSULTANT-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Got reply this morning from them... David Samuelsen Thank you for contacting FamilySearch. There was an e-mail sent out to you because you are waiting on records that were incorrectly combined. We would like you to know that our staff is working very quickly to solve these matters. The letter asked you to preform four steps, please disregard those steps. We ask your patients as our people continue to resolve data issues.