see reply below Family History Research wrote: > Joan Raney wrote: >> I had an interesting shift at the FHC yesterday. A patron came in asking >> for help with nFS. I was able to help her with some of her issues, but one >> I could not help her with. Her parents, who are living and church members, >> are showing as deceased on nFS. Others in her family who are living are >> showing with their names in italics, as they should. However, her parents' >> names are not italicized. We looked on nFS to see if there were other >> records out there that should be combined with hers (we were looking for the >> membership records) and couldn't find any more than what she already had. >> >> She said she called FH Support, and was on the phone for a long time with >> them. She said they did not help her. I gave her their email, and asked >> her to try again, but thought I would ask the listserv here, because I have >> received a lot of good instruction and advice over the years. >> >> Joan in NC > > > Joan, all depends where the death info came from and what kind of record > it is added too. > > Either case FS support should and will help her. > > If the death info is from membership, send the current contact info for > the people involved. > > If it was submitted by patrons, write support explaining the situation. > Include all details plus helper info. > > PS: If her request is not being dealt with please provide the details > off-list and I will pull her case and help her. > What to include in the email? 1. PID of the individual(s) 2. "Living Persons" in subject line 3. give all details you can of the individuals. David Samuelsen