I had an interesting shift at the FHC yesterday. A patron came in asking for help with nFS. I was able to help her with some of her issues, but one I could not help her with. Her parents, who are living and church members, are showing as deceased on nFS. Others in her family who are living are showing with their names in italics, as they should. However, her parents' names are not italicized. We looked on nFS to see if there were other records out there that should be combined with hers (we were looking for the membership records) and couldn't find any more than what she already had. She said she called FH Support, and was on the phone for a long time with them. She said they did not help her. I gave her their email, and asked her to try again, but thought I would ask the listserv here, because I have received a lot of good instruction and advice over the years. Joan in NC

Joan Raney wrote: > I had an interesting shift at the FHC yesterday. A patron came in asking > for help with nFS. I was able to help her with some of her issues, but one > I could not help her with. Her parents, who are living and church members, > are showing as deceased on nFS. Others in her family who are living are > showing with their names in italics, as they should. However, her parents' > names are not italicized. We looked on nFS to see if there were other > records out there that should be combined with hers (we were looking for the > membership records) and couldn't find any more than what she already had. > > She said she called FH Support, and was on the phone for a long time with > them. She said they did not help her. I gave her their email, and asked > her to try again, but thought I would ask the listserv here, because I have > received a lot of good instruction and advice over the years. > > Joan in NC Joan, all depends where the death info came from and what kind of record it is added too. Either case FS support should and will help her. If the death info is from membership, send the current contact info for the people involved. If it was submitted by patrons, write support explaining the situation. Include all details plus helper info. PS: If her request is not being dealt with please provide the details off-list and I will pull her case and help her. -- Peter http://familyrecordfinder.com/ I am not 50 something, I'm 49.95 plus shipping and handling

I was helping a sister in Sunday School today, and when we pulled up "See Me and My Ancestors", not only did it show her, her son, and her living parents in italics, but also her living grandmother in italics! How many generations of living people should show? We had to go out and find the record of her deceased grandfather and attach him to the family. She had never even registered before, so she hadn't previously added those living records to the database. Her deceased baby daughter is not listed in her record, but she knows that's a problem in her Church membership record (she's a single mom). I told her she could add the baby into her record, but can't do the sealing since she's not married to the baby's father. Megan Smith Las Vegas, NV

In reply to Joan Raney's email about the living parents being marked deceased. I think that this is a membership department situation and not necessarily a New FamilySearch problem. I think that the parents and/or daughter should contact the membership department of the Church directly about the parents being marked "deceased" when they are still living. Questions: do the ordinances for the parents show up? Could someone request to do any ordinances at all for them? The family should waste no time in contacting the membership department because it might be a snowball issue if they let it go. Someone (a distant relative) might think that the parents' ordinances are ready to be done. The membership department might ask for a letter from the parents but this is an easy task to do. While a ward clerk might be able to help, I would contact the membership department first and find out what they require to straighten it all out. Meanwhile, the sister should dispute the death information for the parents. Mary Scott Northville Ward Westland Michigan Stake Detroit Michigan Temple

Still use feedback to report them. The membership department DO respond. Ever find a record that is from LDS membership record and you find you can't merge it with another record? This is where the Membership Department comes in to do their action. I know from my dealings with such records in my family. and NO to ordinances showing up in parents' record if living. If dead, they will show up. The Membership Department does not ask for letter from parents because the records are already in Membership Department. Just lay out the facts to the Membership Department. The opposite of living, if you find parents or relatives and you know they are already dead but the Membership Department does not have the record of death (there were quite a number of instances of them in my family), they will ask for proof of record. Usually the first record is from the Social Security Death Index if listed. David Samuelsen Mary S. Scott (Michigan) wrote: > In reply to Joan Raney's email about the living parents being marked deceased. > > I think that this is a membership department situation and not necessarily a New FamilySearch problem. > > I think that the parents and/or daughter should contact the membership department of the Church directly about the parents being marked "deceased" when they are still living. > > Questions: do the ordinances for the parents show up? Could someone request to do any ordinances at all for them? > > The family should waste no time in contacting the membership department because it might be a snowball issue if they let it go. Someone (a distant relative) might think that the parents' ordinances are ready to be done. > > The membership department might ask for a letter from the parents but this is an easy task to do. > > While a ward clerk might be able to help, I would contact the membership department first and find out what they require to straighten it all out. > > Meanwhile, the sister should dispute the death information for the parents. > > Mary Scott > Northville Ward > Westland Michigan Stake > > Detroit Michigan Temple