Below is a message that came through on my Reynolds list. It appears that AOL is doing this blocking to all Rootsweb email. It is possible for them to exclude Rootsweb from their 'spam list'. I suggest that everyone who uses Rootsweb the way we do CHANGE THEIR ISP. I use Earthlink and have no problem. Maybe if there were a mass cancellation AOL would get their act together. Phyllis Reynolds Goelz -----Original Message----- From: Bob Reynolds [mailto:chevman@northstate.net] Sent: Friday, January 30, 2004 7:20 AM To: REYNOLDS-L@rootsweb.com Subject: Re: [Reynolds] AOL blocking Rootsweb mail Hi, I had same problem a few months ago with my ISP. It was not AOL but northstate telephone company. They installed spam blockers and it blocked rootsweb. I had to talk to several people at telephone company but finally got to right one, one of the vice presidents. He put me on a 3 way phone call with him and me and the software company that designed spam blocking software. All they had to do was change some of the blocking wording to allow rootsweb through. Have not had any problems since. I realize from past experience that getting AOL to do this will be a lot harder but it can be done. If they won't cooperate you might want to consider switching to another ISP that cares more about its customers. My ISP was not aware this problem existed till I called them, but then they went to work and got it fixed. Good Luck, Bobby Reynolds RENWALK@aol.com wrote: > Hi All, > > As some of you know AOL is blocking the mail from Rootsweb to most of us that have AOL as an ISP. I contacted Rootsweb and below is the response I got from them. I would appreciate it if SKS on the list who gets the Rootsweb mail in digest form could forward it to me as I am about to go into withdrawls from not being able to get any mail from Rootsweb. > > Thanks in advance, > Cynthia Walker > > A response to your Help Desk message, "AOL Blocking mail from Rootsweb," > of Thu, 29 Jan 2004, at 7:05 p.m. follows: > > ------------------------- > Hi, > > AOL started a bulk mail spam filter that is blocking list mail. They have > to lift that. Don't know how they can say that is our problem as we can > not force them to accept our mail. However, the good news is Drew has been > in contact with them and some mail is starting to get through so hopefully > things will get back to normal soon.