In case you think you are TC ("Technologically Challenged"), the following is an excerpt from an article in the Wall Street Journal: 1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. The customer had stuck labels on the diskettes, then rolled them into his typewriter to type on the labels. 4. Another customer was asked to send a copy of her defective diskettes. A few days later, a letter arrived from the customer along with photocopies of the floppies. 5. A Dell technician advised a customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room. 6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble- shooting, the tech discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key. ============================ Ken ken@guardianmfg.com Melbourne, FL