Dear Joyce and other aol users, I think I have figured out what we need to use MIME files and zip, bin, and some other files also. Go to members service, click Downloading Files and Attachments, scroll to and click on File Types and Extensions then scroll to the section on MIME and click on the link which will take you to about MIME. Scroll to the two blue links one of which is for WINZIP which sells for $29.00 and the other is for MIME:V1.5 MPACK and MUNPACK which is free and can be downloaded immediatly. It also comes with a readme file to tell you how to use it. Hope this helps some one. For those without aol, check your e-mail options and support for a simular program or check with your internet connection service. Pam in MI