Dear Bill and Joyce, I'm not complaining about their products, I'm complaining about they way they handle things. Let's look at it from a different angle. Let's say you go to your local gas station and pull into the full-service lane. You ask the attendant how much for unleaded gas and he replies, "$2.00 per gallon." You tell him to fill-up your gas tank and then you pay with your gas credit card expecting the price to be $2.00 per gallon. Two months later you receive your bill and you notice that you were charged $3.00 per gallon. You call the credit card company to correct the mistake, but they tell you that you should have read the terms and conditions. If you had you would have noticed that they can change the price anytime, and you are agreeing to those price changes everytime you purchase gas. Or, they tell you that you should have contacted them within 30 days but now they can't help you because it's been 60 days. You try to explain that you just received your bill, but they just will not listen. It has nothing to do with the product, but everything to do with how they handle their business. What burns me the most is that I know that there is a lot of older people who depend on this service. It's like a life line to many who are home bound or that do not drive. How many of them have been stuck with charges that they didn't agree to? How many tried to complain and were told that they should have read the fine print? How many paid because they loved the site and they felt it was worth any price just to have an outside connection for their genealogy research? Enough said. Dianne