I just ordered the new Civil War record forms, and this is the letter I got back. Freida Welcome to the National Archives and Records Administration's electronic mail reference and information service, [email protected]! Operated by the staff of the Customer Services Division, "inquire" is intended to provide timely responses to reference requests.  We also answer general inquiries about the National Archives and Records Administration (NARA). For additional information about using NARA's products and services, we recommend you visit our website located at: http://www.nara.gov. This message is automatically generated whenever one of the following words appears in the text of an incoming message: · form · forms · Form The numbers and subjects of these forms are as follows: · Form 81 (Passenger Arrival Lists) · Form 82 (Copies of Federal Census Records -- requiring your knowledge of the publication, roll, and page number, as we do not conduct searches of Census Records for you) · Form 83 (Eastern Cherokee Applications) · Form 84 (Land Entry Records -- for Federal lands only) · Form 85 (Military pension records prior to the Spanish-American War, including the Revolutionary War, War of 1812, the Mexican War, Civil War, and the Spanish-American War, and Bounty land warrant application files) · Form 86 (Military service records prior to World War I, including the Revolutionary War, War of 1812, the Mexican War, Civil War, and the Spanish-American War · Form 180 (Military Service Records, World War I and later -- the form can also be downloaded directly from the following internet location: http://www.nara.gov/regional/mpr.html) Important: Please remember to include: 1. the FORM NUMBER 2. the QUANTITY needed 3. YOUR POSTAL MAILING ADDRESS While we try to fill orders within 10 days, sometimes the number of inquiries is too great to do so.  Your patience is greatly appreciated. If your inquiry concerns a different subject or one that requires a more substantive reply: · It will be evaluated by an archivist (a real person, honest!) and answered by that person directly.  · This process may take an average of two to three weeks. As with any electronic system, problems/bugs sometime occur.   If this should happen to you or you want to register a comment, complaint, or congratulations for a job well-done, please send your e-mail to:  [email protected]  . >From Tom, Charlene, Cynthia, Faye and Bob, thanks for reading this entire message (and don't forget the NARA web page!).