In a message dated 10/30/02 9:28:17 AM Central Standard Time, Jvmason@aol.com writes: > The last and most important key, is using a program that offers real help > when one needs it! Like a toll free number. One can spend a fortune > trying > to get answers out of Family Tree Maker consultants! At least that was > true > a few years ago. > > Judy, Re this last comment - are you ever right - user support is so important. So far I have had good luck with PAF in that respect but.... the most helpful thing is that there is a PAF mail list. Folks involved in the programming for PAF monitor that mail list and provide help. Users also help each other and for the most part it works very well to provide quality support. Perhaps there is a mail list for FTM as well. Take care - Emma (goofing off at work....<g>)