Hi Barbara Thank you for sharing your experience with us. Whch Iam sorry for you but precisely the reason I wont be doing any searches with them, considering my bride could be one of about 20 with the same name of Mary or Margaret! This is coming up as a topic on other lists and Im glad Iam able to share with them the results saving others from being ripped off, which is exactly what it is in my opinion..Others have actually decided not to use the service. Thanks to all to have your experiences, and Iam sorry your experiences werent more fruitful. I have written the IFHF also and am awaiting a reply. The internet is very powerful. It would seem to me when the word gets out they may have no other choice but to change the way they do things or loose substanial business. Sooooo in the meantime, if anyone gets any wrong LANGAN'S KENNELLY'S,(Limerick) CARRG'S FITZSIMMONS'S or RILEY'S and they end up being mine I would gladly reimburse you. Cris Atwater California