Since I never joined Otherdays, I haven't had this problem with them. However, with My Family Treemaker I have the same problem. I can no longer gain access to my web page to update it because I no longer have the internet provider I had when I first started with My Family Treemaker. It has me royally ticked off. I have sent several e-mails detailing my problem and always get an automated reply that tells me how to get to my new web page which I don't want. Anyone else have this problem? Did you get it fixed? Mary Jo ----- Original Message ----- From: "maire robinson" <mairerobinson@yahoo.co.uk> To: <IRL-GALWAY-L@rootsweb.com> Sent: Wednesday, March 02, 2005 5:35 AM Subject: Re: [GALWAY] Otherdays.com >I tried Otherdays yesterday and managed to get through when I remembered my >correct login andw as informed my subscription had expired which is >correct. > I have noticed in the past that I can only login from the internet > provider with which I joined Otherdays. Has anyone else experienced > this? > Maire > > "Geralyn W. Barry" <gbarry@proaxis.com> wrote: > I am having the exact same problem as you, Cathy. I have subscibed to > Otherdays for a couple of years, but cannot log in - I get the message > that > my username is incorrect if I try to get my "correct" password. My email > to > them has not been answered. > > I think they are probably overwhelmed with the magnitude of the problem, > kind of like everyone contacting the power company when they lose > electircal power in a storm. There, you at least usually get a recorded > message. It would be nice to have some "official" word from Otherdays > about > this. I realize they are a small company and cut them some slack for it, > but it really would be nice to have *some* word from them. > > Today, the website does not even come up when I try to go to it. > > I also have not been able to get into Otherdays through the NGS [National > Genealogical Society] Britain and Ireland Forum, a paid membership forum > of > the NGS. An NGS newsletter late last year advertised that there was also > access to Origins through membership in the Forum. Since joining in > mid-December, that feature (the main reason I joined, since I alread > supposedly had access to Otherdays) has not been implemented. So I can > access neither one of the Irish databases that I judge to be the main > reason for joining the NGS Britain and Ireland Forum and to which I have > paid subscriptions. Very frustrating! > > I'm afraid I have no suggestions about how to make Otherdays more > responsive to our concerns. I just hope they can resolve their > difficulties > and get back online. > > Geralyn Wood Barry in Oregon, USA > > At 03:57 PM 2/28/05, CathOneill@aol.com wrote: >>Just checking to see how everyone is getting on with Otherdays,now that it >>is back on-line. >> >>I have sent about 6 e-mails to them this past week , as I am STILL unable >>to >>Log-in. It tells me my username and password are incorrect,and of >>course,they are >>not. >> >>No reply to my e-mails, which is pretty poor customer service.Is anyone >>faring any better? >>Any suggestions as to how to make them respond? >> >>Cathy > > > ==== IRL-GALWAY Mailing List ==== > Join an Ireland list that discusses Irish genealogy, history, and culture. > http://lists.rootsweb.com/index/intl/IRL/IRELAND.html > > ============================== > Census images 1901, 1891, 1881 and 1871, plus so much more. > Ancestry.com's United Kingdom & Ireland Collection. Learn more: > http://www.ancestry.com/s13968/rd.ashx > > > Send instant messages to your online friends http://uk.messenger.yahoo.com > > ______________________________