A very good point! We notice the problem to start to develop this year and the pattern seemed to start with new computer owners. Me included in this new computer mess as well. I will pass it back to home office that the older computers including dial up are also having problems printing. Respectfully, Kim S. Harrison Account Manager for Library Sales in Canada & US Otherdays.com PO Box 793 Farmington, MI 48332 Toll free (866) 471-1471 Fax: (248) 476-5899 E-mail: kharrison@otherdays.com Home page: www.otherdays.com