For your information, per 1999 "Irish Roots" publication, a survey regarding customer satisfaction was conducted in 1998 year by the Irish Ancestral Research Association (TIARA). Those included in the survey were Armagh Ancestry, Athlone Public Library, Bru Boru Heritage Centre, Carlow Genealogy Project, Cavan Genealogy Research Centre, Cork City Ancestral Project, County Derry Genealogy Center, Cualann Historical Society, Donegal Ancestry, Dublin Heritage Group, Dun Laoghaire Rathdown Heritage, East Clare Heritage, East Galway Family History Society, Fermanagh/Tyrone Heritage World, Fingal Heritage Group, Galway Family History Society West, Kildare Heritage & Genealogy, Kilkeeny Archaeological Society, Killarney Genealogical Centre, Leitrim Genealogy Centre, Limerick Regional Archives, Longford Research Centre, Louth Couth Library, Mallow (Cork) Heritage Center, Meath-Louth Family Research Centre, Monaghan Ancestry, North Mayo Family Research Centre, Roscommon Heritage & ! Genealogy, Sligo Heritage and Genealogy Centre, South Down Family History Research, South Mayo Family Research Centre, Tipperary Heritage Unit, Tipperary North Family Research, Ulster Historical Foundation, Waterford Heritage Centre, West Cork (Bandon) Heritage Centre, Westmeath (Dun na Si Heritage). General questions included timely initial response, fees clearly stated and reasonable, additional fees requested before details of found records would be furnished, did results provide the requested information, did report identify the sources of all information cited, did report cite full information for entries that were found, did report clearly identify what sources were searched, even when nothing found, did customer specify locations to search for records, would respondent recommend using the Heritage Centre, did respondent experience difficulties in obtaining access to records in Ireland, would respondent pay a fee to access records directly at the Heritage Centres, had respondent used other resources in Ireland by mail or in person, were other sources recommended or suggested by the Heritage Centre, had respondent researched relevant sources in their own area, and had respondent ever commissioned a search by a professional genealogist in Ireland - if so, were the re! sults favorable or unfavorable.. It was stressed that many of the centres had very few total responses: two or three, and occasionally only one. Note - such small samples can be skewed by the opinions of one or two people. However, 20 respondents referred to the EAST GALWAY CENTRE and their satisfaction was 100 percent! Other centres were much lower on the satisfaction ratings. The whole survey may still be found at: http://www.world.std.com/~ahern/results.htm although I briefly looked but didn't find it. Keep in mind also that once problems were identified, they may also have been remedied. Questions/Answers: 1. Initial response timely - Y 142, N 67, B (blank) 16. Average wait was 8 weeks but responses ranged from 1 week to over 3 years. 2. Fees clearly stated and reasonable - Y 149, N 44, B 32. Average initial fee was 35 pounds, highest was 150 pounds. 3. Additional fees requested - Y 89, N 71, B 32. Average additional fee was 67 pounds, lowest 1 pound, highest 333 pounds. 4. Did results provide requested information - Y 108, N 78, B 39. 5. Report identify sources of all information provided - Y 123, N 60, B 42. 6. Report cite full info. for entries found - Y 109, N 59, B 57. 7. Report clearly identify sources searched, even when nothing was found - Y 111, N 74, B 40. Parish registers (86); Census (36); Tithe applotment (33); Griffith's Valuation (46); Cemetary records (15); Civil registers (36), Other (10). 8. Customer specify locations to search for records - Y 172, N 22, B 30. These included Townland, Parish, Poor Law Union, Barony, County. 9. Would respondent recommend using the Heritage Centre - Y 130, N 60, B 35. 10. Did respondent experience difficulty in obtaining access to records in Ireland - Y 123, N 48, B 54. 11. Would respondent pay a fee to access records directly at the Heritage Centres - Y 168, N 19, B 38. 12 Had respondent used other resources in Ireland by mail or in person - Y 115, N 49, B 61. National Archives (71); National Library (59); General Registrar's Office (57); Valuation Office (25); PRO Northern Ireland (32), Local Libraries & Archives (62); Historical or Genealogical Societies (66); Local Clergy (91). 13. Had respondent researched relevant sources in their own area? Y 202, N 0, B 23. (185 had used census records; 160 used passenger lists; 143 used naturalization records; 152 had used church records; 156 cemetery records; 170 had used civil records of marriages and births. 14. Had respondent ever commissioned a search by a professional genealogist in Ireland - Y 49, N 151, B 25. 20 people reported unsatisfactory results; 17 reported satisfactory results; 12 said that professional research was very successful.