To set the record straight.Don't know if it's because I had posted what had taken place on all of the lists that I belong to.Yesterday afternoon mail,a request form for signature confirmation was delivered,signed and mail picked up. I GOT MY CERTIFICATES!!!!!!!!! All is well and my faith in people is truly restored.And thank you to so many of you who had offered suggestions and any help In the future,I will check things out better but for now I am truly smiling. Thanks again to all for your support Denise.