I agree wholeheartedly with Paula. Businesses who are always chasing the marginal dollar of revenue show total disregard for the customer community that made them as successful as they have become. Shame on the Times Mail and a "pox" on their house. Obviously, revenue is of much higher concern that customer satisfaction which you always find where monopolies exist. If I still had a subscription, I would cancel it. If anyone wants to forward this to the newspaper, feel free to do so. I would if I knew their E-mail address. Perhaps some others will join me if the address is posted. Allen Murray