Hello; Hopefully you will find this to be a new treasure when you have questions about Rootsweb or any of its features. For me, the best way to assimilate this information is to print it out and read it before you use it in order to make the best use of it. Please feel free to give them, or me feed back as this is a new feature and we are all waiting to see how it works out. Most of all, enjoy!!! Sandra in Sacramento ******************** My name is Carol Hepburn (cheps@juno.com) and I am coordinating a new project on Rootsweb called the HelpDesk. The HelpDesk is an online web bulletin board that allows users, members, sponsors, and donors of Rootsweb to post questions regarding any of the services they provide. The HelpDesk is staffed by the friendly volunteers with TEAM ROOTSWEB who take turns answering user inquiries. Questions posted to the HelpDesk range from simple how do I do something (unsub from a list) to how do I become a member of Rootsweb to why am I getting this error message. The goal of the Helpdesk is to provide friendly, courteous, and immediate response to user questions! The HelpDesk team fields both technical and non-technical questions and refers users to RootsWeb online resources, faqs and documentation, and specific help mail lists (such as this one). The HelpDesk was designed primiary to offload user email to the following RootsWeb email addresses: leverich@rootsweb.com, webspinner@rootsweb.com, and karen @rootsweb.com. The HelpDesk does not replace any of the established help mail lists! Listowners who post questions to the HelpDesk are immediately referred to listowners@rootsweb.com or to newbie-listowner-l@rootsweb.com. The same is true of webmasters. Account holders (whether USGW or WGW) are encouraged to join established help lists and seek reference information from these forums. The HelpDesk URL is: http://cgi.rootsweb.com/~help/index.cgi Please feel free to visit the HelpDesk at any time. Your comments are welcome! Thank You, Carol Hepburn RootsWeb HelpDesk Team Coordinator _____________________________________________________________________ You don't need to buy Internet access to use free Internet e-mail. Get completely free e-mail from Juno at http://www.juno.com Or call Juno at (800) 654-JUNO [654-5866]