I'm in the UK. I have been happy with Ancestry for some years so I feel the 'other side' should be reported. This year the annual 'all in' subscription was virtually $300/150 GB, so I decided I would have to cancel. I thought I had completed the online cancellation, but I could still log in and search after the cancellation date. Then I had an email to say Thank You for continuing your subscription... I decided to call the telephone number quoted on the website for UK callers, and spoke to a charming lady (in the US). We had a chat about the options, she suggested just the UK package for instance, but I declined the offer. She assured me my sub would be cancelled from the date it 'ran out'. By the next day I had received an official cancellation email. Since then, I have had a quick whirl around using the free 14 day option, and cancelled again with no problem. No calls required. Other databases are available, paid or free. Everything is down to personal choice - and following the instructions is always a good idea... Ruth in Brum (Birmingham, England - very sunny morning melting the frost!) > I was seriously contemplating taking out a subscription to Ancestry.com. I > have been with Genesreunited for some time now and have been very successful > with the site. I think I'll stick to Genes. Thanks for the advice.