Hello List,   I just returned from a two week research trip with a genealogy group to the LDS Family History Library in Salt Lake City, Utah.  On my first day, I was using a scanner and I was seated next to two ladies who had small baskets with film boxes in them and lists of what was to be scanned.  I asked them if they were fulfilling email requests.  They answered that they were and the lady to my immediate right said her request was from London and the other lady said she was fulfilling requests from Australia.  They said that they were spending their entire day filling orders and that they and the other LDS members were still about a month behind in completing orders.  That seems to be consistent with what I have heard in the past on this list.  What I would like for everyone to know is how many very dedicated people are working at the library every day fulfilling orders.  At 5 o'clock on most nights many of the young elders move into the scanner areas and fill orders until the library closes at 9:00 PM.  The number of patrons usually drops off at about 5:00 PM so more scanners are available.  The International floor has about eight scanners and the US and Canada films floor has fifteen.  All day long some of the young elders and some of the older members who are performing a two year mission at the library are seen fulfilling orders.  I do have a request from those two ladies I met my first day and who I saw every day at scanners on different floors.  They said many people are not putting all of the information in their requests that is available on the FamilySearch.org indexes.  They said the biggest items missing are volume and/or page numbers.  When there is no page numbers they then need to go through the film until they find the record and then go to a scanner.  This can be very time consuming for the volunteers unless the record happens to be near the beginning of the film.  I hope this gives everyone a better perspective on what is going on behind the scenes and how dedicated all of these LDS volunteers are in fulfilling your requests.   I spent most of my time in British records in the second basement floor (B2) looking for my Edward Lee family from County Carlow.  Edward went to India with the 16th Lancers in 1822, had three children with his wife Catherine (John 1823, Charles 1825 and Jane 1827) and was invalided back to the UK in 1829. Does anyone on the list have my Lee's in their tree?   Ed Keelin San Jose, California