In a message dated 12/5/99 8:39:54 AM Pacific Standard Time, iggy29@scican.net writes: << I AM FRUSTRATED! (Pardon my loudness) but I have tried several times to get online here. You can access FamilyTreeMaker, however, I've not been able to view any of the information that is supposed to be available. How do I do this? Help - Nancee(McMurtrey)Seifert at iggy29@scican.net >> Hi Nancee, Have you first gone to http://www.familytreemaker.com/holiday99/ ? I just tried it and when that page comes up - it ask for your name/password Type in the following User name and Password: > User name: holiday > Password: special The next page will tell you about security etc , , , and then you are ask for your info - I didn't go further since I am already signed on - does any of this sound familiar? I had to do it thru FTM when I got a free 3 mos with the last purchase. Let me know how you do - I know how frustrating such as this can be. Good luck, Norma