Hi Bill, I too have 9.0 and seem to be having a big problem with my computers.... coinsiding with AOL 9.0 installation. I installed the latest version of windows at the same time, so not sure which is the culprit or if it's something else. About the roots web problem, just click on the "manage mail" file above your email; then go to "spam" and highlight the mail that is mailing list and roots web, then click on the bubble at the bottom of the page which says "this is not spam". Be sure that other roots web mail is not in the spam folder before you click "delete all". I couldn't figure out why I wasn't getting mail I had requested and this was why. Best of luck. Wish I could figure out why my computer screen keeps flashing on and off. It's why I've not been on for quite awhile. Good luck, and please do the "Manage Mail" thing.