----- Original Message ----- From: rmiller To: SellanaBelle@aol.com Sent: Wednesday, November 20, 2002 10:24 PM Subject: Answer to your Family Tree Maker Error Message Troubleshooting Family Tree Maker OLE2NLS.DLL Error Message. If you encounter the following error message when starting Family Tree Maker 7.0, this troubleshooting aid from FTM will help you overcome this simple but common problem. Message: "An error has occurred in OLE2NLS.DLL. Please try reinstalling OLE." Every time Family Tree Maker starts it checks with Windows for information about the current language settings. These settings are used, for instance, to determine the way that dates are displayed. If the international settings are set to German, you would see März instead of March. If there is a problem with these settings, Family Tree Maker may display the message "An error has occurred in OLE2NLS.DLL. Please try reinstalling OLE." If this is the case, here are some instructions that should allow you to proceed. Ensure the correct Regional Settings entry is selected 1.. Click Start then Settings and then Control Panel. 2.. Double-click on the Regional Settings icon. 3.. Click the Regional Settings tab. 4.. If English (United States) is not chosen, select it from the list. Choose OK and allow your computer to restart. 5.. If English (United States) is selected, continue to the next section. Create a shortcut in your Startup group for Regional Settings 1.. Click Start then Settings and then Control Panel. 2.. Right-click the Regional Settings icon, select Create Shortcut, and agree to have it placed on your Desktop. 3.. Go to your Desktop, right-click your mouse on the icon and select Cut. 4.. Right-click in an empty space in your Taskbar (which is between your Start button and the System Tray which contains your clock) and choose Properties. 5.. Click the Start Menu Programs tab. 6.. Click the Advanced button. 7.. Click the folder called Programs on the left hand side of the screen so the folder icon is open. 8.. Double-click the StartUp folder in the right hand side of the screen. 9.. From the Edit menu choose Paste. You should then see a copy the Regional Settings icon. 10.. Exit everything and restart your computer. 11.. When the screen for Regional Settings appears on your desktop, click either OK or Cancel to close it Keep this short-cut in your Windows StartUp folder from now on, so that the Regional Settings screen will appear each time you start your computer.