HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood BlackSheep, Since you're on Digest mode, I'm also sending this to you separately. We need a server with better supprt service and an understanding of the TNG software. We will be going with SimplyHosting run by a guy who is a TNG user. They even offer to install your TNG software - a real blessing for this techie idiot. DH tells me we are exceeding our RAM allotment. They don't tell me what that means or what might cause it to be exceeded. Is it the constant error msgs filling the error log? Too many people accessing the site? Is it a slow thing that has just built up over the last year? I have no clue and they have not been helpful with explaining what might be the cause. No server is a problem for all customers and I'm sure DH has many happy customers. But they do NOT do well with TNG users, particularly those like me with a very large site. I can tell you the error log msgs are not encouraging. For those of you who can read this gobblygook, this is currently the last msg in the log: [Sun Nov 09 09:34:50 2008] [error] [client 82.194.85.198] ModSecurity: Access denied with code 503 (phase 2). Pattern match "=(http|www|ftp)\\:/(.+)\\.(c|dat|kek|gif|jpe?g|jpeg|png|sh|txt|bmp|dat|txt|js|html?|tmp|asp)\\x20?\\?" at REQUEST_URI. [file "/dh/apache2/template/etc/mod_sec2/gotroot/50_asl_rootkits.conf"] [line "23"] [id "390144"] [rev "2"] [msg "Command shell attack: Generic Attempt to remote include command shell"] [severity "CRITICAL"] [hostname "hatcherfamilyassn.com"] [uri "/historytemplate.php"] [unique_id "SRcfOkIhxfEAAHz0G7QAAAAx"] Here is a very common set for just one user. Multiply this one by many pages. [Sun Nov 09 09:24:17 2008] [error] [client 71.252.195.56] Premature end of script headers: php.cgi, referer: http://hatcherfamilyassn.com/index.php [Sun Nov 09 09:25:47 2008] [error] [client 71.252.195.56] File does not exist: /home/hatchnel/hatcherfamilyassn.com/internal_error.html, referer: http://hatcherfamilyassn.com/index.php Here is a very strange one with just a few of the msgs in the series for this user: [Sun Nov 09 09:15:26 2008] [error] [client 98.199.130.69] File does not exist: /home/hatchnel/hatcherfamilyassn.com/cemeteries.phtml [Sun Nov 09 09:15:26 2008] [error] [client 98.199.130.69] File does not exist: /home/hatchnel/hatcherfamilyassn.com/missing.html [Sun Nov 09 09:15:30 2008] [error] [client 98.199.130.69] File does not exist: /home/hatchnel/hatcherfamilyassn.com/cemeteries.html The cemeteries file is one set up by TNG and not something I would mess with. But note the spelling in the two refs. I don't know what .phtml is. I don't know why this error is being produced. I will note that the background image that was coming up as a "File does not exist" and that had been corrected by me last nite is no longer producing error msgs. There seems to be some sort of delay since they continued to appear for a few hours after I had corrected it. You wrote: "I got a 500 error which is an internal server error and usually means that there is a configuration problem within the program itself and not the servers." You need to explain your definition of "configuration." I define that as relating to a change I personally made to one program or another within the TNG software. If that's what you mean, I have made NO changes since 11/1 when Roy died. I added his b/d dates under his pic on the home page. That, IMO, could not possibly have caused me to go down last Monday which (coincidently?) is the same time DH reported an "issue" with my server. If it is possible that a "configuration" could have been set up wrongly a year ago at our initial upload and not cause problems until a year later, you may be right. But finding that problem is "the problem." I and others often and sporadically get the 500 ISE error just trying to access the site when the only "changes" I've made is to one of our dbase files (changing/adding dates/places, etc). If routine maintenance on our dbases can cause these ISE errors, we are in DEEP doo-doo :-) Nel

I just want you to download AOL.......lol BB In a message dated 11/9/08 9:41:51 A.M. Central Standard Time, nelhatch@hills.net writes: HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood BB, That's because............... you're a better man than I :-) Nel ------------------------------- To unsubscribe from the list, please send an email to HATCHER-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

In a message dated 11/9/2008 9:17:25 A.M. Central Standard Time, nelhatch@hills.net writes: Our server techs have said we're exceeding our RAM allotment which, in effect, kills our site. I do not know why and I do not know how to stop it. (Nel The site CANNOT be down because if it was down BB and I would not be able to access the site with our AOL browser and roam all over it so it is obviously another problem.) I have just been searching all over our site with NO problems. Nel is there something you want looked up? Nel said: I have no ideas left. I do not know how to get our site running. I do not know what to fix and I am very sorry. Nel have you or any of the other people tried down loading an AOL browser? It can be down loaded free. If the site was down then NO one could access the site and people with AOL are not having a problem. Doris God Bless America & Our Armed Forces I Support Our Troops One Language English Please **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

Hi Nel....... I know this is no help but, I found names listed on a 1890 FCVA Census on Rena's site. I searched every Hatcher on it and had no trouble this morning. BB **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

In a message dated 11/9/2008 5:16:34 A.M. Central Standard Time, Rdbikerbob2@aol.com writes: 1. Does the Hatcher web site leave cookies on your hard drive? I would guess that it does but not sure 2. When I search using AOL does AOL retain the cookies? # 2 AOL does retain cookies if you choose to enabled cookies BUT you can disable cookies 3. Can the Hatcher web site loose the ability to leave cookies? Bikerbob Maybe some of this may help. # 3 ReF; Hatcher web site, I don't think the site has lost the ability to leave cookies and don't know if that is even an option but I did use IE yesterday when everyone seemed to be having problems and could not get past the home page. All I got was a blank page the same as everyone else. Today I accessed the home page again pretty fast so I feel that it has stored a cookie. You may want to go to IE and to Help and browser to check to see if there is anything to help about your browser But also go to IE web site and check to see if there has been any add on's or updates for IE Below are some FAQ'S to AOL and the second Item regarding Compatibility with another program may be something to consider. Doris * _How to Use Another Web Browser with the AOL® Suite Software_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadpar ticleId220798&sliceId=&command=show&forward=nonthreadedKC&kcId=http--helpchann elsaolcom-kjumpadparticleId220798) * _Web Browser Compatibility with Other Programs_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId203865&s liceId=&command=show&forwa rd=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadparticleId203865) * _How to Go Directly to a Website_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId73006&sliceId=&command =show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadparticleId730 06) * _Browser Compatibility with Other Programs_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId73107&sliceI d=&command=show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadpar ticleId73107) * _How To Use Another Web Browser with the AOL® Software_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId 73126&sliceId=&command=show&forward=nonthreadedKC&kcId=http--helpchannelsaolco m-kjumpadparticleId73126) * _Clear the Internet Explorer® History List_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId217271&slice Id=&command=show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadpa rticleId217271) * _How to Remove Temporary Internet Files (Browser Cache)_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleI d218737&sliceId=&command=show&forward=nonthreadedKC&kcId=http--helpchannelsaol com-kjumpadparticleId218737) * _How To Open Web Pages On My Computer_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId73035&sliceId=&co mmand=show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadparticle Id73035) * _Save Pictures From a Website_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId73059&sliceId=&command=sh ow&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadparticleId73059) * _Stop a Web Page from Being Displayed_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId73120&sliceId=&co mmand=show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadparticle Id73120) * _Clear History (Cache, Cookies, Footprints, etc.)_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId22270 5&sliceId=&command=show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kj umpadparticleId222705) * _Plug-ins and Helper Applications_ (http://help.aol.com/help/dynamickc.do?externalId=http--helpchannelsaolcom-kjumpadparticleId73148&sliceId=&comman d=show&forward=nonthreadedKC&kcId=http--helpchannelsaolcom-kjumpadparticleId73 148) God Bless America & Our Armed Forces I Support Our Troops One Language English Please **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood BB, As I told Martha..........git bit! (she said with a snarky grin :-) But I am in the process of finding another server more compatible with our TNG software. No matter what, I have been less than impressed with our current server and have no desire to stay with them. I don't know how long that process will take nor do I know if it will solve any of our problems, but it's the only thing left in the idea basket. Nel

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood BB, That's because............... you're a better man than I :-) Nel

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Folks, Last nite I went thru every program in the TNG system looking for potential problem coding. I found a number of things that either could or should cause problems. Each time I made a correction, I felt it should have some impact on the site. Nothing worked. Questionalbe code was gone and still the search won't work. I frankly do not understand why. I found some coding referencing a background image file that the site doesn't use and was never uploaded. It is not even stored anywhere on my computer. It was also in an area that didn't make any sense to me. But I removed it. Yet my error log continues to show constant references to this file as "file not found." I still have not found any other program that also reffed this bad image. Our server techs have said we're exceeding our RAM allotment which, in effect, kills our site. I do not know why and I do not know how to stop it. Our site went down at 7:30 pm Monday 11/4. I submitted a trouble ticket to DH (our server). At 2am Tues DH sent a generic msg that my server had some "issues" but they were resolved. In discussing my particular issue, they claimed there was no problem with my server, so not their problem. During this past week, they also stated that our server was restarted twice, once on the 5th, once on the 6th. They have been less than helpful and they do not work on weekends. They answer trouble tickets once a day. If you respond to their answer, you get a different tech who treats your response as a new issue and gives totally useless answers. And on it goes. They do not seem to look at the total picture. I do not believe AOL (or any other browser) has anything to do with this. I suspect that AOL simply ignores something that other servers consider a critical error. Greg, DH maintains dozens of servers and their status page is a constant stream of server problems on a daily basis. The server in trouble today is not ours. And I would be less than confident in uploading the entire site again. There simply is no guarantee that would fix a thing. What I can say on a positive note is that I have managed to download every important element of our site including Wm's file. It took me 4 attempts to successfully download a ged for Wm. I have no ideas left. I do not know how to get our site running. I do not know what to fix and I am very sorry. Nel

Hey All...... 1. Does the Hatcher web site leave cookies on your hard drive? 2. When I search using AOL does AOL retain the cookies? 3. Can the Hatcher web site loose the ability to leave cookies? Bikerbob **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

>Nel, Could it be that something has changed so that only the AOL browser can access for full capability? I have this problem on occasion when I try to access sites that are written specifically for the capabilities if Internet Explorer. Some sites will recognize that I am not using IE and tell me to change to IE for access. >Nel I am not an expert by any means but how can this be a site problem when >people using AOL browsers can get on and navigate the site? It seems to me >that it would be browser problems. > >Doris > >

Nel, Could it be that AOL has done something to make it more AOL friendly and locked everyone else out??? Dean HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm

In a message dated 11/8/2008 9:10:33 P.M. Central Standard Time, nelhatch@hills.net writes: This is probably not the best time to be on the site since lots of strange things may happen depending on what I try. If something doesn't work, I restore to what it was before. Nel I am not an expert by any means but how can this be a site problem when people using AOL browsers can get on and navigate the site? It seems to me that it would be browser problems. Doris God Bless America & Our Armed Forces I Support Our Troops One Language English Please **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

Has Microsoft updated it browser in the last few days? ----- Original Message ----- From: <DNMIPETTY@aol.com> To: <hatcher@rootsweb.com> Sent: Saturday, November 08, 2008 9:15 PM Subject: Re: [HATCHER] This is what I received when I tried to log on justnow, this i... > > In a message dated 11/8/2008 9:10:33 P.M. Central Standard Time, > nelhatch@hills.net writes: > > This is probably not the best time to be on the site since lots of > strange > things may happen depending on what I try. If something doesn't work, I > restore to what it was before. > > > > Nel I am not an expert by any means but how can this be a site problem > when > people using AOL browsers can get on and navigate the site? It seems to > me > that it would be browser problems. > > Doris > > > God Bless America & Our Armed Forces > I Support Our Troops > One Language English Please > > > > > > > **************AOL Search: Your one stop for directions, recipes and all > other > Holiday needs. Search Now. > (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from > -aol-search/?ncid=emlcntussear00000001) > > ------------------------------- > To unsubscribe from the list, please send an email to > HATCHER-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Well.........I think I've been at this too long today and I'm feeling brain dead right about now. And I've run out of ideas and energy. If we have any html-css-php type programmers bored to tears who are willing to take a look at the source code on the home page for possible problems, I would much appreciate it. I've made a number of corrections that I thought would perhaps fix the problem. Not! Search still doesn't work for me. Please also look for tags that may not be closed. That happens to the best of us and I may have goofed up. Thanks to everyone for their input on this mess! Nel

Hey Nel I just tried to access the site using Internet Explorer and all I got was a blank page the same as others. I went back and tried with my AOL browser and got right on with no problem. Sounds like it is IE browser and maybe some of the other browsers and not corruption with the Hatcher site. Doris God Bless America & Our Armed Forces I Support Our Troops One Language English Please **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

Nel........ You can go IE and download AOL 9.1 free as long as you are not on Dial-up. BB **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

Hey Nel, I just did a little research on my family to see if I would have any of the problems that you guys are having but there isn't any here. I am using AOL browser. God Bless America & Our Armed Forces I Support Our Troops **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Debbie, I'm messing around with a few things. This is probably not the best time to be on the site since lots of strange things may happen depending on what I try. If something doesn't work, I restore to what it was before. I suspect you just got caught in the middle of something I was doing. Nel

Hey....... Did I win?....... Bikerbob **************AOL Search: Your one stop for directions, recipes and all other Holiday needs. Search Now. (http://pr.atwola.com/promoclk/100000075x1212792382x1200798498/aol?redir=http://searchblog.aol.com/2008/11/04/happy-holidays-from -aol-search/?ncid=emlcntussear00000001)

Nell, I've stayed out of this because I know so little about how all this works. I can only tell you that I searched for my Henry HATCHER both using Internet Explorer and Google, and reached the site and his page, but it was blank with no info in each instance. Martha ----- Original Message ----- From: "nelhatch" <nelhatch@hills.net> To: <hatcher@rootsweb.com> Sent: Saturday, November 08, 2008 5:01 PM Subject: Re: [HATCHER] Search...... > > HATCHER website: http://hatcherfamilyassn.com > HALL DNA project: > http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm > "If you can't stand the skeletons, stay out of the closet" - Val D > Greenwood > > BB, > > Like I said - slow and easy. I use IE and always have. Altho I'm aware > there are other browsers, I really don't know how to "log on" to another > browser. > > You wrote your msg from an AOL email addy. Are you saying you have > multiple emails that allow you to use different browsers? > > Are you saying that anyone with an AOL email should be able to search our > site successfully? > > Nel > > ------------------------------- > To unsubscribe from the list, please send an email to > HATCHER-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message -------------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.175 / Virus Database: 270.9.0/1775 - Release Date: 11/8/2008 9:56 AM