HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood It's so nice to be loved and needed (she said with a wry grin)

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Great, BB! I think I'll just retire and you can have the site all to yourself :-) Nel

I'm not sending any messages, blank or otherwise. I haven't even been home until about a half hour ago. Lois ----- Original Message ----- From: "nelhatch" <nelhatch@hills.net> To: <hatcher@rootsweb.com> Sent: Sunday, November 09, 2008 5:21 PM Subject: Re: [HATCHER] Questions > > HATCHER website: http://hatcherfamilyassn.com > HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm > "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood > > Lois, > > I really don't know what's happening at your end but you just sent another blank msg. > > Nel > > ------------------------------- > To unsubscribe from the list, please send an email to HATCHER-request@rootsweb.com > with the word 'unsubscribe' without the quotes in the subject and the body of the > message >

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Well, it's been another long and busy day....what else is new? :-) I have been working with several in our group, Alan, William Watson and Blacksheep and checking into many of the suggestions you all have given. And I believe we're making progress. I am working on the final details for going to SimplyHosting as our new server. I have also ordered the upgrades for TNG. That does not necessarily relate to our current problem but upgrades to software are never a bad thing. Blacksheep, in looking at one of my error msgs, suggested that our site was being or had been hacked. I then sent that msg to the owner of TNG for his opinion. He, too, said we were under attack but could not determine if they had been successful and suggested I take the problem to my server. I have filed another trouble ticket with DH, and outlined the entire problem from Day 1 to the present in lengthy detail, including the possibility of hacking. I hope it was sufficient to finally lite a fire under their respective - - - - -! I am hoping to get a few positive answers to the current situation before we do a move since I don't want to find we've dragged the problem along with us. Cheers (I think) Nel

Nel, Are you sure that our site is exceeding our RAM allotment or did the techies mean that we are using over the alloted amount of space usually it is so many Megabyes. I know our church website is alloted 500 Megs of space. RAM memory is what our computer uses to operate and has nothing to do with the website. RAM stands for Random Access Memory. The more RAM memory your computer has the more programs one can run and open up. This whole problem sounds like a settings issue of some kind to me. That's what happens on our church website, if a letter or number gets misplaced in the link that takes you to a certain page, it won't open up for nothing. What makes me think it is a settings issue is because I was able to open up the top 4 or 5 links over on the left of the Home page especially the links having to do with DNA testing w/o any problems. Good luck with this. I know it has to be super frustrating to you. Wayne Hatcher ----- Original Message ----- From: "nelhatch" <nelhatch@hills.net> To: <hatcher@rootsweb.com> Sent: Sunday, November 09, 2008 1:56 PM Subject: Re: [HATCHER] Questions > > HATCHER website: http://hatcherfamilyassn.com > HALL DNA project: > http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm > "If you can't stand the skeletons, stay out of the closet" - Val D > Greenwood > > Doris, > > You are correct that the site is not "killed" (or totally dead) since > AOLers can still access it. > > But the fact that we're exceeding our RAM allotment (and thanks to Carroll > for bringing it up) is an issue of much concern to me. > > I do not know how much we've been "allotted." I cannot find anything on my > DH Account screen that discusses RAM or an allotment. I do not know > exactly "what" fills up our RAM bucket. I do not know if it's been filling > up slowly and normally over the past year and just naturally hit it's > limit OR if it started to fill up suddenly and rapidly with "something" > whose source and cause are unknown to me. > > Is it caused by something I am or am not doing with the TNG software? > > In short, when we move to another server, what is to prevent this same > thing from happening again? It is the WHY that concerns me. > > Carroll suggested getting more RAM but with DH (who suggested this), that > means going to a private server at BIG $$/month and still doesn't tell me > whether I'm experiencing a "normal" situation or a freaky situation that > will happen again. > > Anyone know how to explain the RAM situation and what goes in there? > > Nel

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Wayne, It's definitely RAM we're talking about. I think Alan checked our usage a while ago and said we're nowhere near having any problems with space. Nel

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Lois, you're not the Lois who sent the blank msg. Sorry 'bout that :-) Nel

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Lois, I really don't know what's happening at your end but you just sent another blank msg. Nel

Nel, Just wondering, did you upgrade the software to the newest version? It was released October 15th. I have no clue if that would make a difference but thought I'd ask anyroad :-) All the best, Mary ~~~Mary H-R~~~ maccafan@bellsouth.net ~~~Florida~~~ nelhatch wrote: > HATCHER website: http://hatcherfamilyassn.com > HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm > "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood > > BB, > > That's because............... > > > > you're a better man than I :-) > > Nel > > ------------------------------- > To unsubscribe from the list, please send an email to HATCHER-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > -- ~~~Mary H-R~~~ maccafan@bellsouth.net ~~~Florida~~~

Net wrote: DH sent a generic msg that my server had some "issues" but they were resolved. In discussing my particular issue, they claimed there was no problem with my server, so not their problem. Wow Nel, this sound a lot like trying to talk to someone at Dell Computer Services. I wish I could help, but, I muddy things up instead. Winnette

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Mary, I haven't and it's already been suggested I do that. It's on my to-do list. While TNG is a fantastic piece of software it's incredibly complex and the instructions for handling various processes are very difficult to understand. Very easy to make fatal mistakes. So I hesitated to upgrade fearing more problems. But what the hey! Can't possible be any worse than what we've got now, ya' think?? :-) Thanks!! Nel

Hello List-I am not a computer geek but If the RAM(Random Access memory) is the problem, when you exceed your allotment it is the same thing as filling a ten quart bucket with water-after it is full it won"t hold any more-so maybe you need to see if you can get more RAM---just a thought! Carroll Rowlett a double bred Hatcher In God We Trust IIABDFI ----- Original Message ----- From: "nelhatch" <nelhatch@hills.net> To: <hatcher@rootsweb.com>; <strider@oscworks.com> Sent: Sunday, November 09, 2008 12:27 PM Subject: Re: [HATCHER] HATCHER Digest, Vol 3, Issue 375 > > HATCHER website: http://hatcherfamilyassn.com > HALL DNA project: > http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm > "If you can't stand the skeletons, stay out of the closet" - Val D > Greenwood > > BlackSheep, > > Since you're on Digest mode, I'm also sending this to you separately. > > We need a server with better supprt service and an understanding of the > TNG software. We will be going with SimplyHosting run by a guy who is a > TNG user. They even offer to install your TNG software - a real blessing > for this techie idiot. > > DH tells me we are exceeding our RAM allotment. They don't tell me what > that means or what might cause it to be exceeded. Is it the constant error > msgs filling the error log? Too many people accessing the site? Is it a > slow thing that has just built up over the last year? I have no clue and > they have not been helpful with explaining what might be the cause. > > No server is a problem for all customers and I'm sure DH has many happy > customers. But they do NOT do well with TNG users, particularly those like > me with a very large site. > > I can tell you the error log msgs are not encouraging. For those of you > who can read this gobblygook, this is currently the last msg in the log: > > [Sun Nov 09 09:34:50 2008] [error] [client 82.194.85.198] ModSecurity: > Access denied with code 503 (phase 2). Pattern match > "=(http|www|ftp)\\:/(.+)\\.(c|dat|kek|gif|jpe?g|jpeg|png|sh|txt|bmp|dat|txt|js|html?|tmp|asp)\\x20?\\?" > at REQUEST_URI. [file > "/dh/apache2/template/etc/mod_sec2/gotroot/50_asl_rootkits.conf"] [line > "23"] [id "390144"] [rev "2"] [msg "Command shell attack: Generic Attempt > to remote include command shell"] [severity "CRITICAL"] [hostname > "hatcherfamilyassn.com"] [uri "/historytemplate.php"] [unique_id > "SRcfOkIhxfEAAHz0G7QAAAAx"] > > > Here is a very common set for just one user. Multiply this one by many > pages. > > [Sun Nov 09 09:24:17 2008] [error] [client 71.252.195.56] Premature end of > script headers: php.cgi, referer: http://hatcherfamilyassn.com/index.php > [Sun Nov 09 09:25:47 2008] [error] [client 71.252.195.56] File does not > exist: /home/hatchnel/hatcherfamilyassn.com/internal_error.html, referer: > http://hatcherfamilyassn.com/index.php > > > Here is a very strange one with just a few of the msgs in the series for > this user: > > > [Sun Nov 09 09:15:26 2008] [error] [client 98.199.130.69] File does not > exist: /home/hatchnel/hatcherfamilyassn.com/cemeteries.phtml > [Sun Nov 09 09:15:26 2008] [error] [client 98.199.130.69] File does not > exist: /home/hatchnel/hatcherfamilyassn.com/missing.html > [Sun Nov 09 09:15:30 2008] [error] [client 98.199.130.69] File does not > exist: /home/hatchnel/hatcherfamilyassn.com/cemeteries.html > > > The cemeteries file is one set up by TNG and not something I would mess > with. But note the spelling in the two refs. I don't know what .phtml is. > I don't know why this error is being produced. > > > > I will note that the background image that was coming up as a "File does > not exist" and that had been corrected by me last nite is no longer > producing error msgs. There seems to be some sort of delay since they > continued to appear for a few hours after I had corrected it. > > > > You wrote: > > "I got a 500 error which is an internal server error and usually means > that > there is a configuration problem within the program itself and not the > servers." > > > > You need to explain your definition of "configuration." I define that as > relating to a change I personally made to one program or another within > the TNG software. If that's what you mean, I have made NO changes since > 11/1 when Roy died. I added his b/d dates under his pic on the home page. > That, IMO, could not possibly have caused me to go down last Monday which > (coincidently?) is the same time DH reported an "issue" with my server. If > it is possible that a "configuration" could have been set up wrongly a > year ago at our initial upload and not cause problems until a year later, > you may be right. But finding that problem is "the problem." I and others > often and sporadically get the 500 ISE error just trying to access the > site when the only "changes" I've made is to one of our dbase files > (changing/adding dates/places, etc). If routine maintenance on our dbases > can cause these ISE errors, we are in DEEP doo-doo :-) > > > Nel > > ------------------------------- > To unsubscribe from the list, please send an email to > HATCHER-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > >

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Doris, You are correct that the site is not "killed" (or totally dead) since AOLers can still access it. But the fact that we're exceeding our RAM allotment (and thanks to Carroll for bringing it up) is an issue of much concern to me. I do not know how much we've been "allotted." I cannot find anything on my DH Account screen that discusses RAM or an allotment. I do not know exactly "what" fills up our RAM bucket. I do not know if it's been filling up slowly and normally over the past year and just naturally hit it's limit OR if it started to fill up suddenly and rapidly with "something" whose source and cause are unknown to me. Is it caused by something I am or am not doing with the TNG software? In short, when we move to another server, what is to prevent this same thing from happening again? It is the WHY that concerns me. Carroll suggested getting more RAM but with DH (who suggested this), that means going to a private server at BIG $$/month and still doesn't tell me whether I'm experiencing a "normal" situation or a freaky situation that will happen again. Anyone know how to explain the RAM situation and what goes in there? Nel

Nell, I think we all are feeling your frustration and just wishing we could be of more help. As frustrating as it may be for us that we cannot access the site, no one is faulting you but we are all willing to look for answers (including those of us who are just a few steps ahead of knowing how to navigate the web). :-) Debbie ----- Original Message ----- From: "nelhatch" <nelhatch@hills.net> To: <hatcher@rootsweb.com> Sent: Sunday, November 09, 2008 12:49 PM Subject: Re: [HATCHER] Questions > > HATCHER website: http://hatcherfamilyassn.com > HALL DNA project: > http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm > "If you can't stand the skeletons, stay out of the closet" - Val D > Greenwood > > And to all, > > I do apologize for this ongoing discussion about a subject that I know is > not understood by many or bores you to tears and groping for the delete > button. But I've gotten some valuable advice and suggestions from several > in our group. I'm just hopeful that eventually someone will spot the > important clue and yell, Eureka! > > And my feeble attempts at humor in some of my responses helps to maintain > my sanity :-) > > Nel > > ------------------------------- > To unsubscribe from the list, please send an email to > HATCHER-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Some of you who are computer savy might want to look at this page and see if it would help Nell. I'm not that good at fixing big computer problems. There are many pages that at the microsoft page that may offer some insight. http://support.microsoft.com/kb/311766/en-us Debbie

Also I tried going to http://hatcherfamilyassn.com/whatsnew.php and I got a 500 error which is an internal server error and usually means that there is a configuration problem within the program itself and not the servers. Blacksheep

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood And to all, I do apologize for this ongoing discussion about a subject that I know is not understood by many or bores you to tears and groping for the delete button. But I've gotten some valuable advice and suggestions from several in our group. I'm just hopeful that eventually someone will spot the important clue and yell, Eureka! And my feeble attempts at humor in some of my responses helps to maintain my sanity :-) Nel

HATCHER website: http://hatcherfamilyassn.com HALL DNA project: http://homepages.rootsweb.com/~nhatcher/hall/HDNAtest.htm "If you can't stand the skeletons, stay out of the closet" - Val D Greenwood Winnette, At least I understand "mud" :-) Nel

Nel, What type of server do you need? Usually dreamhost is pretty good and the tracert's are looking real good. As far as the cookies it is leaving, so far the only ones I have seen are session cookies which don't really matter. Blacksheep