In a message dated 11/17/99 11:37:13 AM Mountain Standard Time, Ejums@aol.com writes: > I will come out and tell everybody that I was VERY unhappy with the services > that I received from Ancestory.com. I messaged them to tell them I was > unhappy and got no response either. Hi Glenna, Lori and All: I took the liberty of calling Ancestry to inform them that they had best get with the Service Program and tend to their customers!! I have dealt with Ancestry since Day-1 and have Always had excellent results without any trouble at all. I was asked to inform the List and anyone else that cares - - Please call 1-80 0-262-3787 and ask the Tech that answers you to please fill out a customer referral sheet now, and request it be forwarded to a Supervisor ASAP - - like - - "right now"!! I have no doubt y'all have had a bad experience and I would like to hear how you make out with this method if you will. Maybe things have changed up there but I'll bet they will do their best to satisfy!! Good Luck, Frank Harrison El Paso, TX Proud Root's List Sponsor