your family tree program wouldn't be family tree maker by broderbund would it.Nothing is free with them and if they bought Ancestry we are in trouble.I have learned the value of back up disks. Tamara ----- Original Message ----- From: <WEARLY@aol.com> To: <HANCOCK-L@rootsweb.com> Sent: Tuesday, June 19, 2001 6:47 AM Subject: Re: [HANCOCK-L] WFT, Rootsweb & Ancestry > I just thought you might be interested in my story, given the recent topic. > Due to computer problems I had to wipe my harddrive. I made a copy of my > Family Tree Maker files so I wouldn't lose all of that work. I did not think > to make a copy of the program itself off the hard drive. After all was done, > I reloaded my FTM disks; starting with the first version I bought & went thru > all the updates. Then recovered my files from the backup disk. Imagine my > surprise when I could not open them. According to the message I get the > files are from a "newer" program than I am using. After giving it some > thought, I vaguely remember purchasing & downloading from online an update. > I emailed the company about it; telling them I don't want to pay for > something I have already purchased. GUESS WHAT! They took 5 days to reply > and then say I can either purchase an update or send them my files which they > will fix so my program will open them. AS IF I WOULD.......of course I now > have to purchase something I have already bought once. I learned 2 lessons. > The first being never pay for a download without having a disk for backup > and second The owners of this company (which has changed names several times) > care only about the money. > I am not sure, but I think they bought Ancestry recently. If so, look for > things to change at Ancestry. Wandra > > > ==== HANCOCK Mailing List ==== > Where to send messages to the list..... > HANCOCK-L@rootsweb.com