John It sounds like you may be using Google Chrome as your web browser, and accessing GMail directly as web mail within that. In that situation you do not have a 'native' option to that allows you to click on email links such as the feedback button on the Wills web site. That is an issue for your web browser, NOT a shortcoming of the Wills web site. It is however easily remedied by adding a suitable Google Chrome "extension". Instructions for adding those are here: https://support.google.com/chrome/answer/167997?hl=en There are a number of extensions you could use. One called "Mailto" is a good example, or "Mailto: for GMail". Regards Nigel Osborne Guild web master On 12 Jan, 2015,at 02:57 AM, John Commins via <goons@rootsweb.com> wrote: Ken, I have now set Gmail as default client but it still does not work On Sun, Jan 11, 2015 at 12:52 PM, Ken Toll via <goons@rootsweb.com> wrote: It may depend on how Gmail is set up within the PC. I have set Gmail as the default client in Windows 7 and the feedback feature on the wills site worked for me. Ken On 11 January 2015 at 10:22, Keith Jacobs via <goons@rootsweb.com> wrote: Roger The Wills website is run by Iron Mountain, here is the email address for their feedback HMCTSWills@ironmountain.co.uk You should email them and point out that, for you, their feedback facility does not work because you only use webmail and that their feedback button is looking for a local email client. You should also use it to let them know of the other issues you have with the site. Regards Keith Jacobs