still does not cover my original message, but shows that they have problems John Good morning, Thank you for your message. We are sorry to hear of your experience of the system. We received confirmation of your order on 28/12/2014 and it is due to be serviced shortly. We are in the process of retrieving your requested document(s) and endeavour to complete the request within 48 hours. The notification you have received was sent prematurely due to a technical issue. This is under investigation and expected to be resolved very soon. If you have not received a result to your request by the due date, please let us know and we will be happy to assist further. Thank you for your co-operation and apologies for the inconvenience caused.