I should perhaps report that I have had no problem whatever in ordering and receiving a will from this site. Geoff 5389 On 14 January 2015 at 00:21, Teresa Goatham via <goons@rootsweb.com> wrote: > I had premature notice too (as well as the other problems), nearly a > fortnight before the will appeared - but I never got a timely notice, so > you may need to just keep checking, as I did. > > I know if is a BETA site but in an explanation it says that it should > work properly, I think Beta is meant to mean they intend to improve it, > not to fix it. > I guess it's more the Government being conned, there may have been a > penalty clause if it wasn't launched by a certain date. > > (Just to make it worse I hoped the will would show who the John was who > had married a Jane - they seemed to be childless so I hoped the wider > family would be mentioend, but Jane only mentioned her own family, so > £10 and a long wait for next-to-nothing!) > > Teresa > > On 12/01/2015 11:49, John Commins via wrote: >> still does not cover my original message, but shows that they have problems >> John >> >> >> Good morning, Thank you for your message. >> >> >> We are sorry to hear of your experience of the system. We received >> confirmation of your order on 28/12/2014 and it is due to be serviced >> shortly. We are in the process of retrieving your requested >> document(s) and endeavour to complete the request within 48 hours. The >> notification you have received was sent prematurely due to a technical >> issue. This is under investigation and expected to be resolved very >> soon. If you have not received a result to your request by the due >> date, please let us know and we will be happy to assist further. >> >> Thank you for your co-operation and apologies for the inconvenience caused. >> _____________________________________________ >> >> RootsWeb lists - surnames, regions, software, etc http://lists.rootsweb.ancestry.com/ >> >> ------------------------------- >> To unsubscribe from the list, please send an email to GOONS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >> > > > -- > ------------------------ > Teresa Goatham > > Sign the petition to open historic BMD registers - http://epetitions.direct.gov.uk/petitions/62779 (UK residents / British citizens only) > > > _____________________________________________ > > RootsWeb lists - surnames, regions, software, etc http://lists.rootsweb.ancestry.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to GOONS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message -- Geoff Chew geoffchew1@gmail.com