I do not use Outlook, so do not know if that is working, but it does not work on Google, and as it is a popular program, surely they must have included it in the Gov.uk programming IT dept John On Sun, Jan 11, 2015 at 9:56 AM, Roger Harvey via <goons@rootsweb.com> wrote: > John, > > When I click on the feedback link it opens a blank email header in my > Outlook addressed to HMCTSWills etc. This was the contact from which I > received a reply to my first query to them but as I said previously have > received to my latter two queries. > > Roger > > > -----Original Message----- > From: goons-bounces@rootsweb.com [mailto:goons-bounces@rootsweb.com] On > Behalf Of John Commins via > Sent: 11 January 2015 09:45 > To: Elizabeth Jack; goons@rootsweb.com > Subject: Re: [G] Wills website > > The problem is that the feedback link does not work,and this is the only way > to contact them, I have been through the whole Gov.uk website and nowhere is > any way to contact any dept!! > > On Sun, Jan 11, 2015 at 9:36 AM, Elizabeth Jack via <goons@rootsweb.com> > wrote: >> Hi John >> >> I ordered three wills as soon as the site came online, waited the 10 >> days (plus a weekend) and received my email saying the wills were >> ready. This was two days before Christmas. I went to the beta site >> and tried to download my wills but could not. I emailed the Feedback >> people who responded within 24 hours telling me exactly what I should >> do. I had already done that without success, so I emailed them back >> with a screen dump showing what I saw on my screen. They responded >> within a few hours saying there was a problem and would get back to >> me. It was then late on Christmas Eve and I replied that I would try >> after Christmas. On the following Monday, I went to the website and >> this time there were links to download the grant and will for each >> document, which had not been there before. Clicking on the will link >> produced another error but clicking on the grant link produced both >> grant and will. The resulting downloads were successful. >> >> Apart from the initial error, the feedback people were quick to >> respond to my problem, especially since it was the two days before > Christmas. >> Considering it was a beta website, I was happy with the service. >> >> Liz >> Member 6058. GWINNETT >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Sat, 10 Jan 2015 14:08:14 +0000 >> From: John Commins <j.c.commins@gmail.com> >> Subject: [G] Wills website >> >> has any body used this service yet as as far as I am concerned at ?10 >> a pop, to take up to 10 days to do this electronically is not on. I >> have ordered 6 wills so far and have just been able to download 2,it >> tells me that two others are available but cannot download them, there >> is no way to contact them, the beta site cannot use the feedback button, > another govt con!! >> >> >> _____________________________________________ >> >> RootsWeb lists - surnames, regions, software, etc >> http://lists.rootsweb.ancestry.com/ >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> GOONS-request@rootsweb.com with the word 'unsubscribe' without the >> quotes in the subject and the body of the message > _____________________________________________ > > RootsWeb lists - surnames, regions, software, etc > http://lists.rootsweb.ancestry.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to > GOONS-request@rootsweb.com with the word 'unsubscribe' without the quotes in > the subject and the body of the message > > > _____________________________________________ > > RootsWeb lists - surnames, regions, software, etc http://lists.rootsweb.ancestry.com/ > > ------------------------------- > To unsubscribe from the list, please send an email to GOONS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Roger The Wills website is run by Iron Mountain, here is the email address for their feedback HMCTSWills@ironmountain.co.uk You should email them and point out that, for you, their feedback facility does not work because you only use webmail and that their feedback button is looking for a local email client. You should also use it to let them know of the other issues you have with the site. Regards Keith Jacobs