I have always found ancestry.co.uk extremely helpful and obliging. I am glad to learn that they refunded your money Viv. For others, do try the 14 week trial if you are not subscribed, but just make sure that you have a huge reminder somewhere to unsub within that time or even within 11 -12 days. It is a huge and wonderful resource to look through. Kind Regards, Jill -----Original Message----- From: glamorgan-bounces@rootsweb.com [mailto:glamorgan-bounces@rootsweb.com] On Behalf Of Vivian Edwards Sent: 31 July 2011 06:26 To: glamorgan@rootsweb.com Subject: [GLA] Refund Good morning Thank you all for your replies to my email about Ancestry free trail I have phone them and they have said they where sorry about taken the money from my account, and they will return my money to my bank once again thank you for all your help. regards Viv