Ok, folks, this is my "flame" for the day! I cannot believe the run-around I have gotten from the Broderbund tribe while trying to subscribe to their new on-line Library. I signed up 6/5/98 and that was my first access - and my last!!! I sent an e-mail, after navigating their labarynthine web site to find an address. I sent the message... The answer came and said that they would answer in one or two weeks. Yesterday I sent another e-mail, despite the fact that the first message cautioned me _not_ to send another!!! The "answer" came today: <<Thank you for your email message.  Family Tree Maker Technical Support is unable to answer your message at this time.  We apologize for any inconvenien>> The charge has already hit my card and I am now trying to find out how to cancel this "new" service! Maybe send another e-mail???? Honestly, folks, I am flabbergasted!!!!! I caution you to think hard and long before taking advantage of this new resource! I think it exists only to line its owner's pockets. Gloria