To the group: On 9/3 I sent a request to the list for a lookup on cds 318 and 319. My mom needed the lookup and is not very computer literate, so I offered to help her. As a computer network administrator, that can be very frustrating!!! But she is learning! I wanted to thank everyone for the helpful responses. I forwarded the responses to her and let her try to work with the volunteers herself. It is nice to know that there are so many people willing to help others. In a very short period of time she received the info that she was looking for. On a sour note.... I was absolutely appalled at one of the emails she received from a list member. I am posting it here below, but will not post who it was from. I do not believe that the attitude was deserved or befitting of anyone on this list. I cannot say how disappointed I was to have my mom call me in tears because of this. >>I am still waiting for the SASE envelop. Since I have not heard from you, I am >>deleting your message. It offends me a little that you expect me to take the time >>to type all that but can't send a SASE for the information. If it isn't worth 64 cents >>to you, how dare you ask me to spend an hour doing work for you for free. Mom didn't ask anyone to work for her for free. I am having a hard time understanding why a CD lookup needed to be handtyped???? We as genealogists need to remember that there are people online who are not up to the technology like some of us are, there are people who don't understand "nettiquette" yet. Some people don't respond as quickly as we would like. People also have lives other than answering our emails in the time we expect them to. But they sure don't deserve correspondence like this. Obviously the volunteer in this case did not know that she was writing to a woman in her late 50s, whose health is failing terribly, whose father was just put in a rest home and whose mother is falling apart about it. She didn't need that email under any circumstances. It was totally uncalled for. I'm sorry if anyone thinks this should have been a private correspondence, but I felt that it was lousy enough that the group might want to know that it happened. Thank you, everyone, for all your time and efforts! They are appreciated! Cheryl Hawley ============================================== http://www.webbergroup.com http://www.echoesarchive.com http://www.chrislist.com Senior GIS Technician Microsoft NT LAN Administrator Webmaster, Snohomish Pilchuck Cemetery Project Webmaster, Mantrackers & Search Dogs, Inc. St. Coordinator, CT/IN/NY/OH/VA Tombstone Projects St. Coordinator, Ohio & Virginia Biographies Projects Co. Coordinator, Champaign/Erie/Huron/Logan Co., Ohio Biog.Projects Co. Coordinator, Patrick County, Virginia Biographies Project Co. Coordinator, Kosciusko County, Indiana Biographies Project Co. Coordinator, Kitsap County, Washington GenWeb Page Contributing Writer/Webmaster, Country Gazette Newspaper, Orting, WA Newsletter Editor, Washington State Genealogical Society President, Echoes of the Past Archive Founder & Co-Owner, New Life Enterprises Chief Operational Officer (COO) The Webber Group "Glad to spend the rest of my life Climbing Trees!!!"