Guess the do it differently elsewhere, however, in Canada they do follow up on all complaints to ensure it isn't someone with a grudge. Legal liability would prevent them from reporting a company as unsatisfactory if it truly is not the case. Celia Mitschelen wrote: > I don't believe this is the case. They just keep a record of the number and > type of complaints they receive. Any one with a grudge could stack their > figures if they wished to spend the time. > > Celia > > "Jon E. Cain" <joncain@telus.net> wrote in message > news:3C3A8821.9D930686@telus.net... > > Not too sure, however, the BBB agencies do not downgrade a companies > standing without > > researching the company and all complaints, so take it as it is. > > > > Better Business Bureau??? If you had you would have found that > > > > Ancestry.com have a unsatisfactory rating with them, therefore, in my > > > > books, they are a slime ball organization and would NEVER trust them > with > > > > my charge card information. > > > > > > Are the complaints registered with the BBB from other people who can't > > > read English, and who sign up for things without understanding what > > > they're agreeing to? > >