I couldn't agree more - I was given the same rip-off treatment and appalling service. Under no account be tempted to open a Free Trial Account - you will be charged even if, like me, you cancel within an hour. Dawn Stuart LeVine wrote: > This is the strongest possible warning against subscribing to > NewspaperARCHIVE.com > > 1. The selection of papers is very limited, and worse, the selection of > years is terrible. Some papers have only 1 or 2 years. > > You won't realize this as you have to really search around. All you will > experience is that your search will come back > > empty. > > 2. The customer service is the worst I have ever experienced from a web > site. Seven times I contacted them with a problem. > > Twice they responded asking me to explain the problem (which was explained > in my email). Four times they never responded. > > Once they responded that the problem was a feature (A search for the name > Tames give a result James, Prival gives Private and > > Polivy gives Policy). They never answer their phone. They take you number > and don't return your calls. > > 3. Here is an example of what most of the returns from a search look like: > > > > ltiiill, nlnst be written in a style and pertain, to PRIVUL'efuritters will > only > > d nuirtyr muat-ho nhuied with thn piuun and nni-um- PRIVUL.i Hiu-n-tary > > IIANNA- Two tilitinc'fiiriibhfil; VljIMrrii; PRIVUL- ms Jtujf ?15, Velvrt > > 4. Attempts to request a refund were ignored. Totally. > > 5. Cancellation requires you to fill in 2 forms online, explaining your > reasons. Then you have to print out another form, > > fill in THE EXACT SAME INFORMATION you filled in online and fax it to them. > They warn you that even though you filled > > out the online forms, if you fail to send in the fax they will keep charging > you. > > Save the aggravation and avoid this site. > > sblevine

raider.dawn@googlemail.com wrote: > I couldn't agree more - I was given the same rip-off treatment and > appalling service. Under no account be tempted to open a Free Trial > Account - you will be charged even if, like me, you cancel within an > hour. > Dawn > > > Stuart LeVine wrote: > > >>This is the strongest possible warning against subscribing to >>NewspaperARCHIVE.com >> >>1. The selection of papers is very limited, and worse, the selection of >>years is terrible. Some papers have only 1 or 2 years. >> >>You won't realize this as you have to really search around. All you will >>experience is that your search will come back >> >>empty. >> >>2. The customer service is the worst I have ever experienced from a web >>site. Seven times I contacted them with a problem. >> >>Twice they responded asking me to explain the problem (which was explained >>in my email). Four times they never responded. >> >>Once they responded that the problem was a feature (A search for the name >>Tames give a result James, Prival gives Private and >> >>Polivy gives Policy). They never answer their phone. They take you number >>and don't return your calls. >> >>3. Here is an example of what most of the returns from a search look like: >> >> >> >>ltiiill, nlnst be written in a style and pertain, to PRIVUL'efuritters will >>only >> >>d nuirtyr muat-ho nhuied with thn piuun and nni-um- PRIVUL.i Hiu-n-tary >> >>IIANNA- Two tilitinc'fiiriibhfil; VljIMrrii; PRIVUL- ms Jtujf ?15, Velvrt >> >>4. Attempts to request a refund were ignored. Totally. >> >>5. Cancellation requires you to fill in 2 forms online, explaining your >>reasons. Then you have to print out another form, >> >>fill in THE EXACT SAME INFORMATION you filled in online and fax it to them. >>They warn you that even though you filled >> >>out the online forms, if you fail to send in the fax they will keep charging >>you. >> >>Save the aggravation and avoid this site. >> >>sblevine > > A suggestion: Most online subscriptions are taken out on a credit card. Stop payment. That gets their attention right away.