call the company directlyallen On Saturday, November 18, 2017 11:47 PM, "[email protected]" <[email protected]> wrote: Send GENEALOGY-DNA mailing list submissions to     [email protected] To subscribe or unsubscribe via the World Wide Web, visit     http://lists3.rootsweb.ancestry.com/mailman/listinfo/genealogy-dna or, via email, send a message with subject or body 'help' to     [email protected] You can reach the person managing the list at     [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of GENEALOGY-DNA digest..." Today's Topics:   1. Need Help Odering from FTDNA (Lindsey Britton)   2. Re: Need Help Odering from FTDNA (Jacques P. BEAUGRAND)   3. Re: Please Ignore Need Help Ordering (Lindsey Britton)   4. Re: Need Help Odering from FTDNA (Orin Wells) ---------------------------------------------------------------------- Message: 1 Date: Sat, 18 Nov 2017 18:21:01 -0500 From: Lindsey Britton <[email protected]> To: [email protected] Subject: [DNA] Need Help Odering from FTDNA Message-ID: <[email protected]> Content-Type: text/plain; charset=utf-8 I signed in as Administrator to order two FF kits to be sent to my address but found that I needed to place the orders separately  to use two coupon codes.  Now I can't empty the shopping cart and start over so I signed out and tried to order from FTDNA's Home page but the screen says that FF can't be ordered because it already exists, whatever that means.  How do I empty my shopping cart and start over?  I want both kits shipped to me and I do not want to identify the individuals who are taking the test.  I need to get these orders in before the coupons expire tomorrow night. Please advise.  Lindsey ------------------------------ Message: 2 Date: Sat, 18 Nov 2017 18:30:01 -0500 From: "Jacques P. BEAUGRAND" <[email protected]> To: <[email protected]> Subject: Re: [DNA] Need Help Odering from FTDNA Message-ID:     <!&!AAAAAAAAAAAYAAAAAAAAA[email protected]UQAM.CA>     Content-Type: text/plain; charset="us-ascii" Create new clients. Jacques -----Original Message----- From: GENEALOGY-DNA [mailto:[email protected]] On Behalf Of Lindsey Britton Sent: 18 novembre 2017 18:21 To: [email protected] Subject: [DNA] Need Help Odering from FTDNA I signed in as Administrator to order two FF kits to be sent to my address but found that I needed to place the orders separately  to use two coupon codes.  Now I can't empty the shopping cart and start over so I signed out and tried to order from FTDNA's Home page but the screen says that FF can't be ordered because it already exists, whatever that means.  How do I empty my shopping cart and start over?  I want both kits shipped to me and I do not want to identify the individuals who are taking the test.  I need to get these orders in before the coupons expire tomorrow night. Please advise.  Lindsey ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------ Message: 3 Date: Sat, 18 Nov 2017 20:21:13 -0500 From: Lindsey Britton <[email protected]> To: [email protected] Subject: Re: [DNA] Please Ignore Need Help Ordering Message-ID: <[email protected]> Content-Type: text/plain; charset=utf-8 I was finally able to place both orders a few minutes ago, but odd things are happening.  I received bonus coupons for each order, one of which wouldn't open and the other was for the same coupon I had just used for the second order. Lindsey -----Original Message----- From: Lindsey Britton <[email protected]> To: GENEALOGY-DNA <[email protected]> Sent: Sat, Nov 18, 2017 6:21 pm Subject: Need Help Odering from FTDNA I signed in as Administrator to order two FF kits to be sent to my address but found that I needed to place the orders separately  to use two coupon codes.  Now I can't empty the shopping cart and start over so I signed out and tried to order from FTDNA's Home page but the screen says that FF can't be ordered because it already exists, whatever that means.  How do I empty my shopping cart and start over?  I want both kits shipped to me and I do not want to identify the individuals who are taking the test.  I need to get these orders in before the coupons expire tomorrow night. Please advise.  Lindsey ------------------------------ Message: 4 Date: Sat, 18 Nov 2017 21:46:13 -0800 From: Orin Wells <[email protected]> To: <[email protected]> Subject: Re: [DNA] Need Help Odering from FTDNA Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed As Jacques suggests.  Even if the client is a bogus name.  FTDNA must keep kits separate for the same product.  Remember what you are doing.  You are trying to compare two separate individuals for matches either between them or against others who have been tested.  They can't be the same individual. Although you _could_ order two FF tests for the same individual with separate accounts but that would only show they will likely appear to belong to siblings or parent and child.  The system does not understand two kits from the same individual. On 11/18/2017 3:30 PM, Jacques P. BEAUGRAND wrote: > Create new clients. > Jacques > > > -----Original Message----- > From: GENEALOGY-DNA [mailto:[email protected]] On Behalf Of > Lindsey Britton > Sent: 18 novembre 2017 18:21 > To: [email protected] > Subject: [DNA] Need Help Odering from FTDNA > > > I signed in as Administrator to order two FF kits to be sent to my address > but found that I needed to place the orders separately  to use two coupon > codes.  Now I can't empty the shopping cart and start over so I signed out > and tried to order from FTDNA's Home page but the screen says that FF can't > be ordered because it already exists, whatever that means. > > How do I empty my shopping cart and start over?  I want both kits shipped to > me and I do not want to identify the individuals who are taking the test.  I > need to get these orders in before the coupons expire tomorrow night. > > Please advise. > > Lindsey > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message > > >    -- Orin Wells 253-630-5296 ------------------------------ Subject: Digest Footer To contact the GENEALOGY-DNA list administrator, send an email to [email protected] To post a message to the GENEALOGY-DNA mailing list, send an email to [email protected] __________________________________________________________ To unsubscribe from the list, please send an email to [email protected] with the word "unsubscribe" without the quotes in the subject and the body of the email with no additional text. ------------------------------ End of GENEALOGY-DNA Digest, Vol 12, Issue 745 **********************************************