It sounds to me like Lindsey has logged out and wants to create new accounts, but something in the browser is "stuck". I've had that happen before. If I clear my familytreedna.com cookies, the problem is resolved and I can order new kits. Google "delete specific cookies" (without the quotes) plus your browser (example delete specific cookies chrome) to learn how to delete just your FTDNA cookies while leaving the rest in place. Then go back to the website, don't log in, and order each kit individually. You do have to enter some sort of name - just use your own name or a made-up name for now and you can change it later when you know who will be using the kits. Good luck! -Paula -----Original Message----- >> From: GENEALOGY-DNA [mailto:[email protected]] On >> Behalf Of >> Lindsey Britton >> Sent: 18 novembre 2017 18:21 >> To: [email protected] >> Subject: [DNA] Need Help Odering from FTDNA >> >> >> I signed in as Administrator to order two FF kits to be sent to my address >> but found that I needed to place the orders separately to use two coupon >> codes. Now I can't empty the shopping cart and start over so I signed out >> and tried to order from FTDNA's Home page but the screen says that FF >> can't >> be ordered because it already exists, whatever that means. >> >> How do I empty my shopping cart and start over? I want both kits shipped >> to >> me and I do not want to identify the individuals who are taking the >> test. I >> need to get these orders in before the coupons expire tomorrow night. >> >> Please advise. >> >> Lindsey >> >