Hi Jim, Thanks for your response. I have a Windows laptop. I downloaded the Ancestry file and did absolutely nothing to it and tried to upload it. Still the same message. The same file uploads fine into My Heritage. Kind Regards, Alice -----Original Message----- From: GENEALOGY-DNA [mailto:[email protected]] On Behalf Of Jim Bartlett Sent: 10 October 2017 14:39 To: [email protected] Subject: Re: [DNA] Ancestry upload to Family Tree DNA - problem Alice, The ".txt" extension means the file is unzipped. Do you have a Mac? There are special instructions for that - or borrow a PC. Jim Bartlett - atDNA blog: www.segmentology.org > On Oct 10, 2017, at 9:06 AM, Genealice <[email protected]> wrote: > > I don't seem to have cracked this one. Just to make clear, I have > downloaded the zip file from Ancestry and left it untouched. It won't > upload and I get the same error message. > > > > 'Ancestry dna.txt' could not be uploaded. The file is an unsupported > version or in a corrupt/malformed format. Please place an order for > <https://www.familytreedna.com/products/family-finder> Family Finder > or download the file and try again." > > > > I unzip and upload the file. I get the same error message. I have > changed the headers I still get the same message. I think it would be > logical to deduce, since other people have the same problem and others > have not, that there might be something wrong with the particular > Ancestry file as regards Family Tree DNA? I upload to Gedmatch and My Heritage without a problem. > > > > Can anyone can shed light on the matter? > > > > Kind Regards, > > Alice > > > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message